At a Glance
- Tasks: Welcome guests and ensure their comfort in a luxury country hotel.
- Company: Chewton Glen, a unique and award-winning hotel experience.
- Benefits: Competitive salary, staff meals, discounts, and accommodation options.
- Other info: Opportunity to work in a beautiful setting with career growth potential.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills.
The predicted salary is between 15862 - 15862 £ per year.
Chewton Glen is a true English original.
From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses.
The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
Aim of the Receptionist role
To undertake the duties of Reception/Cashiering and Reservations, making sure that the Reception Department is efficient and profitable.
To ensure that guest’s needs are met where possible and to assist with the general running and control of the department.
Responsibilities of the Receptionist role
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the department, and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
- To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
- To take pride in maintaining a high standard in personal appearance and demeanour.
- To have a good working knowledge of all departments of the Hotel.
- To be confident in the full understanding of all equipment within the front office including Opera, Paging Systems, Word and Email.
- To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
- To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
- To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
- To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
- To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
- To be aware of the problems arising with reference to queries on accounts and restaurant bills.
To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
- All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
- Receptionist - About you
- Experience in a Receptionist role within a 4* or 5* hotel would be desirable
- Experience using Opera
- You will have keen eye for detail, organisational skills and confident in communicating with the team
What's in it for you?
- £15,862.08 annual salary
- Approx. £3,232.32 Tronc per year
- Staff accommodation if required
- Free staff meals
- Friends and Family rate at Iconic Luxury Hotels
- 25% discount on all Food & Beverage
- Discount on Spa treatment and products
- …and much more.
- #J-18808-Ljbffr
Receptionist - Part Time employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Iconic Hotels & Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Iconic Hotels & Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Iconic Hotels & Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Iconic Hotels & Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Iconic Hotels & Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
