As a Receptionist at Nobu Hotel London Portman Square, you'll be the welcoming face and guiding voice for our guests - ensuring every arrival, stay and departure is seamless, personalised and memorable. With a focus on genuine hospitality, attention to detail and Nobu's crafted approach, you'll play a vital role in shaping the guest experience from start to finish.
You will- Create a warm, welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests, especially VIPs and repeat visitors
- Provide attentive, natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy, presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised, crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically, logging and following up as needed
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality, you'll ensure every guest feels seen, valued and cared for, the Nobu way.
Benefits of Joining Our Team- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Receptionist employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
