At a Glance
- Tasks: Be the welcoming face for guests, ensuring a seamless and memorable experience.
- Company: Join the prestigious Nobu Hotel London Portman Square with a focus on genuine hospitality.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days!
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact on guest experiences in a luxury hotel setting.
- Qualifications: Experience in front of house roles and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
As a Receptionist at Nobu Hotel London Portman Square, you'll be the welcoming face and guiding voice for our guests - ensuring every arrival, stay and departure is seamless, personalised and memorable.
With a focus on genuine hospitality, attention to detail and Nobu's crafted approach, you'll play a vital role in shaping the guest experience from start to finish.
- You will
- Create a warm, welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests, especially VIPs and repeat visitors
- Provide attentive, natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy, presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised, crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically, logging and following up as needed
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We're Looking For
You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting.
You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key.
With a proactive attitude and a genuine passion for hospitality, you'll ensure every guest feels seen, valued and cared for, the Nobu way.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
