At a Glance
- Tasks: Welcome guests and ensure smooth overnight operations with exceptional service.
- Company: Join the Strand Palace team in central London, a Great Place to Work!
- Benefits: Instant wage access, free meals, and discounts at local attractions.
- Other info: Enjoy regular team socials and clear career pathways with training opportunities.
- Why this job: Create unforgettable experiences while developing your career in hospitality.
- Qualifications: Previous experience preferred; must be a confident conversationalist.
The predicted salary is between 28400 - 30000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Night Receptionist to provide a warm and welcoming experience for our guests, ensuring smooth overnight operations and exceptional service throughout the night. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace:
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities.
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing:
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Assist the Night Manager to compile the Early Bird report and ensure all information is accurate.
What We’re Looking For:
- Go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
