At a Glance
- Tasks: Welcome guests and ensure smooth overnight operations with exceptional service.
- Company: Join the Strand Palace team in central London, a Great Place to Work!
- Benefits: Instant wage access, free meals, and discounts at local attractions.
- Other info: Enjoy regular team socials and clear career pathways with training opportunities.
- Why this job: Create unforgettable experiences while developing your career in hospitality.
- Qualifications: Previous experience preferred; must be a confident conversationalist.
The predicted salary is between 28400 - 30000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Night Receptionist to provide a warm and welcoming experience for our guests, ensuring smooth overnight operations and exceptional service throughout the night. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace:
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities.
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing:
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Assist the Night Manager to compile the Early Bird report and ensure all information is accurate.
What We’re Looking For:
- Go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
We think you need these skills to ace Night Receptionist
Customer Service
Communication Skills
Attention to Detail
Crisis Management
Problem-Solving Skills
Administration Skills
Night Audit Reporting
