At a Glance
- Tasks: Supervise reception, assist with staff training, and ensure guest satisfaction.
- Company: Chewton Glen, a luxury country hotel with unique accommodations.
- Benefits: Competitive salary, staff meals, discounts, and accommodation options.
- Other info: Opportunity for career growth in a prestigious hotel setting.
- Why this job: Join a passionate team in a stunning environment and enhance guest experiences.
- Qualifications: Experience in a similar role and proficiency in Opera software.
The predicted salary is between 31500 - 38500 £ per year.
Chewton Glen is a true English original.
From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses.
The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
Aim of the Reception Supervisor role
To assist in the day-to-day running of Reception and to supervise reception in the absence of the Reception Manager.
Responsibilities of the Reception Supervisor role
- To be confident in assisting in the smooth running of the department, assisting with rota’s, appraisals and training of staff.
- To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards.
- To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
- To work with all other departments in a suitably respectful, courteous and helpful manner.
- To be passionate in assisting the Front of House Manager and Assistant Front of House Manager with the efficient upkeep of guest history records entering as much information as possible.
- To be confident and take pride in ensuring the well-being, satisfaction, and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
- To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
- To take pride in maintaining a high standard in personal appearance and demeanour.
- To have a good working knowledge of all departments of the Hotel.
- To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
And oversee a training plan for all reception staff when Rota requires.
- To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
- To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
- To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
- To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
- To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
- To be aware of the problems arising with reference to queries on accounts and restaurant bills.
To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
- To be aware of complaints/problems and bring them to the attention of the FOH / Ass. FOH Manager, Duty Manager and to offer assistance using your integrity.
- To make sure that Company Policy and the Vision are followed at all times.
- All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
- Reception Supervisor - About you
- Experience in a Reception Supervisor role within a 4* or 5* hotel would be required
- Experience using Opera
- You will have keen eye for detail, organisational skills and confident in communicating with the team
What's in it for you?
- £27,666 annual salary
- Staff accommodation if required
- Free staff meals
- Friends and Family rate at Iconic Luxury Hotels
- 25% discount on all Food & Beverage
- Discount on Spa treatment and products
- …and much more.
- #J-18808-Ljbffr
Reception Supervisor in New Milton employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in New Milton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in New Milton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
