At a Glance
- Tasks: Deliver exceptional service to guests and manage reservations for a unique luxury experience.
- Company: Chewton Glen, a stunning hotel with award-winning amenities and beautiful surroundings.
- Benefits: Competitive salary, staff accommodation, free meals, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal growth in a luxurious environment.
- Why this job: Join a passionate team and create unforgettable experiences for guests in a beautiful setting.
- Qualifications: Experience in guest services and a knack for exceeding expectations.
The predicted salary is between 26925 - 26925 £ per year.
Chewton Glen is a true English original.
From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses.
The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
- Aim of the
- Guest Services Coordinator role
To provide the personal touch and 5 service to all guests prior to arrival and during their stay, exceeding expectations and maximising revenue opportunities where possible.
Responsibilities of the
- Guest Services Coordinator role
- To have full product knowledge of the local area and attractions/activities offered on and offsite
- Be responsible for taking additional reservations for Chewton Glen including rooms, food and beverage, spa and special events in the absence of Central Reservations
- To have knowledge of all systems for Chewton Glen for rooms, spa, F&B, special events, activities
- To carry out 7 day pre-arrival calls for all reservations to ascertain any missing information and to upsell dining, spa and all hotels facilities.
- Run daily reports to check bookings arriving in 7 days
- To cross reference all activity and restaurant booking from the individual systems with Opera to ensure all information is correct and accurate and ensure booking notes up to date
- To be the point of contact on site for all guests wanting to make any reservations
- To be fully aware of the standards of performance as set out in the AA Mystery Guest Report and to adhere to them at all times
- Have a full knowledge of all special offers and promotions and to offer them where appropriate
- To be based in the lobby/back office on busy days including Friday's, Saturdays, Sundays and School holidays
- To liaise with the Central Reservations Office when on shift and be an extension to the team
- To have and understand revenue targets for each outlet
- To be fully aware of the Hotel's fire safety procedures and Health & Safety regulations
- Anticipate and address guest's service needs, be forward thinking
- Perform any additional tasks which are assigned by management
- Guest Services Coordinator
- About you
- Experience in working in Guest Services role or 5 service
- Experience in exceeding guest expectations and going above and beyond expectation
- You will have keen eye for detail, organisational skills and confident in communicating with the team
What's in it for you?
- Staff accommodation if required
- Free staff meals
- Friends and Family rate at Iconic Luxury Hotels
- 25% discount on all Food & Beverage
- Discount on Spa treatment and products
- and much more.
Guest Services Coordinator in New Milton employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator in New Milton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Coordinator in New Milton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
