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- Tasks: Support reservations for iconic hotels and enhance guest experiences.
- Company: Join a prestigious group of luxury hotels in the UK.
- Benefits: Competitive salary, remote work, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in reservations and excellent communication skills required.
- Other info: Enjoy team events and recognition awards in a vibrant work environment.
The predicted salary is between 30000 - 42000 £ per year.
Working for four of the most iconic hotels in the UK, you will be fundamental to the ever expanding success of these hotels. Working within an established team and with no two days being the same, this is a job for someone who has appetite and wants to work for the pinnacle of hotels.
A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. This 70 bedroom hotel has a spa, two restaurants and a brand new cookery school, The Kitchen in collaboration with celebrity chef, James Martin. Cliveden House is a Grade I listed stately home with grandiose grounds and modern hospitality. The Lygon Arms is a medieval classic coaching inn in Broadway, with 86 bedrooms, a restaurant, spa and wine bar. The Mayfair Townhouse is the newest Iconic Hotel in London, offering personalised, intuitive service and privacy.
Responsibilities:
- Provide central reservations support for Iconic Luxury Hotels.
- Handle inquiries and manage reservations efficiently using hotel booking systems.
- Maintain accurate availability, rates, and guest information.
- Support the wider reservations team and contribute to guest experiences.
- Upsell experiences across Iconic Hotels to maximise revenue.
- Be a point of contact for regular guests, delivering a bespoke experience.
Qualifications / About You:
- Experience working within a reservations department.
- Confident communication by telephone and email.
- Excellent understanding of Opera V5 and Premier Spa; Opera Cloud knowledge is a plus.
- Ability to remain calm under pressure and deliver the best guest experience.
- Keen eye for detail.
- Working from home requires high-speed internet, a reliable router with Ethernet, and a suitable workspace.
Aim of the Central Reservations Coordinator role:
- Confident knowledge of all Iconic hotels and ability to sell and upsell experiences.
- Navigate electronic hotel booking systems to increase productivity.
- Represent all Iconic Hotels with pride and professionalism.
- Increase potential revenue by upselling to future guests based on each hotel’s offerings.
- Take ownership of enquiries and see bookings through to finalisation.
- Serve as a point of contact for regular guests, providing a bespoke experience.
Benefits:
- Excellent salary
- Opportunity to work remotely
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more
If this role is of interest to you, then please apply now. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Our ethos is to provide iconic luxury in its finest form. Staying at an Iconic Luxury Hotel is an experience that lives long in the memory. Our hotels have their own stories, traditions and character that mark them out as unique. This individuality brings our collection together and guides our service levels and guest experience.
CENTRAL RESERVATIONS COORDINATOR in New Milton employer: Iconic Hotels & Resorts
Contact Detail:
Iconic Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CENTRAL RESERVATIONS COORDINATOR in New Milton
✨Tip Number 1
Get to know the hotels inside out! Research each of the Iconic Luxury Hotels and their unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries and reservations, being confident on the phone and in emails is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Showcase your upselling skills! Think of creative ways to promote experiences at the hotels. Prepare examples of how you could upsell during your interview to demonstrate your ability to maximise revenue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Iconic Luxury Hotels. Don’t miss out on this opportunity!
We think you need these skills to ace CENTRAL RESERVATIONS COORDINATOR in New Milton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about working with iconic hotels and providing top-notch guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or customer service. We love seeing how your skills align with what we do at Iconic Luxury Hotels, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Know Your Hotels Inside Out
Before the interview, make sure you research each of the Iconic Luxury Hotels. Understand their unique offerings, history, and what sets them apart. This knowledge will not only impress your interviewers but also help you answer questions about upselling experiences effectively.
✨Master the Booking Systems
Familiarise yourself with Opera V5 and Premier Spa, as well as any other relevant booking systems. If you can demonstrate your proficiency during the interview, it will show that you're ready to hit the ground running and contribute to the team from day one.
✨Showcase Your Communication Skills
Since the role involves handling inquiries via phone and email, practice clear and confident communication. You might even want to prepare a few examples of how you've successfully managed guest interactions in the past to highlight your experience.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and demanding. Be prepared to discuss how you handle stressful situations and maintain a high level of service. Sharing specific examples will demonstrate your ability to thrive in a dynamic environment.
