At a Glance
- Tasks: Provide 5-star service to guests and ensure a memorable experience.
- Company: Chewton Glen, a unique and iconic English hotel.
- Benefits: £12.71 hourly rate, meals on duty, and generous friends and family rates.
- Other info: Be part of a fun team with social events and seasonal gifts.
- Why this job: Join a passionate team in a stunning environment with great perks.
- Qualifications: Experience in customer service and a full clean driving licence.
The predicted salary is between 12 - 15 £ per hour.
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
As Day Porter, the aim is to ensure that all arriving and departing guests are taken care of to Chewton Glen’s standards.
What's in it for you?
- £12.71 hourly rate + c. £2.16 hourly TRONC rate
- Meals included on duty
- Generous friends and family rate at Iconic Hotels and Resorts
- Refer a friend incentive
- Team social events, seasonal gifts and much more.
About you:
- Experience in high standards of face to face customer service
- Full clean driving licence is essential
- Drive and passion to seek out opportunities to go above and beyond for our guests
- Confidence, enthusiasm and passion for your work and communication with colleagues
- A keen eye for detail, organisational skills and a flexible attitude
Responsibilities of the Day Porter:
- Greeting hotel and restaurant guests with confidence and providing 5 star service, creating a memorable impression
- Be passionate and confident in conversing with all guests to establish a courteous, helpful and friendly attitude at all times
- To be confident in transporting guests across the beautiful estate in our branded electric buggies, for a dinner reservation at The Kitchen or to our remote Treehouses
- Ensure luggage is safely transported to guest suites and Treehouses, providing a timely service to guests
- Acknowledge guests in a friendly and professional manner taking ownership of any requests they may have
- Be part of the team by assisting reception and other departments when required, even providing golf clubs to residents or showing them where our resident sheep are!
- Keeping a professional eye on the public areas to ensure they are clean and tidy
- To be intuitive and promote all services offered in the hotel, showing pride and passion for what your colleagues do
- To take ownership working alone and as part of a team in a busy yet flexible department
If this role is of interest to you, then please apply now!
Casual Day Porter in New Milton employer: Iconic Hotels & Resorts
Chewton Glen is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in delivering outstanding guest experiences. With competitive pay, inclusive meals on duty, and generous benefits like friends and family rates at Iconic Hotels and Resorts, employees enjoy a supportive environment that fosters personal growth and camaraderie through team events and seasonal gifts. Nestled in 130 acres of stunning woodland, working here means being part of a unique and picturesque setting that enhances both professional and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Day Porter in New Milton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Iconic Hotels & Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Day Porter in New Milton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Iconic Hotels & Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Iconic Hotels & Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Iconic Hotels & Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Iconic Hotels & Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
