At a Glance
- Tasks: Create unforgettable dining experiences and manage guest flow at a luxury restaurant.
- Company: Join the iconic Hans Bar & Grill in a stunning 19th-century hotel.
- Benefits: Enjoy competitive pay, generous leave, team events, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal growth in a vibrant environment.
- Why this job: Be the first point of contact and make lasting impressions on guests.
- Qualifications: Passion for hospitality and excellent communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Aim of the Role
As a member of the Food & Beverage team at Hans Bar & Grill, located within 11 Cadogan Gardens, one of only two Relais & Châteaux properties in London, you will be at the heart of creating exceptional dining experiences for our guests.
As Maitre D', you will be the first point of contact for guests arriving at the restaurant, setting the tone for their experience from the moment they walk through the door.
Working closely with the Food & Beverage Manager and Assistant Food and Beverage Managers, you will oversee reservations, manage guest flow and ensure every guest receives a warm, personalised and seamless experience.
Through your passion for hospitality, attention to detail and commitment to excellence, you will play a key role in ensuring guests leave with lasting memories and a desire to return.
11 Cadogan Gardens is a truly iconic 19th-century boutique hotel in the heart of fashionable Chelsea.
Behind its traditional Victorian façade lies a wealth of tradition, heritage and intrigue.
This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.
- Maitre D' Responsibilities
- Constantly seek opportunities to go above and beyond for our guests, ensuring every arrival and dining experience is personalised, welcoming and memorable.
- Manage restaurant reservations confidently using the Opera system, ensuring bookings are accurate and guest preferences are recognised wherever possible.
- Oversee the smooth flow of guests from the lounge and bar into the restaurant, ensuring service is organised, efficient and seamless.
- Maximise lunch and dinner covers through effective control of bookings, table allocations and dining times, whilst remaining flexible to accommodate guest requests.
- Build meaningful relationships with guests, using names and titles appropriately and delivering discreet, attentive and professional service at all times.
- Take ownership of all billing and payment procedures, ensuring charges, room postings and payment methods are processed accurately and in line with company procedures.
- Maintain menus to the highest standards, ensuring all food and beverage offerings, descriptions and prices are current and presented professionally.
- Support the delivery of exceptional service standards by ensuring all restaurant procedures and service steps are followed consistently.
- Demonstrate excellent knowledge of the hotel's facilities, services and dining experiences, proactively promoting these opportunities to guests where appropriate.
- Communicate guest feedback, comments, concerns and complaints promptly and professionally to the Food & Beverage Manager or Assistant Restaurant Manager on duty.
- Attend daily briefings and remain fully aware of VIP arrivals, special requests, menu changes and operational updates.
What's In It For You?
Iconic Hotels and Resorts offer the following benefits to employees
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Châteaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our employee assistance programme
- ... and so much more.
If you enjoy creating unforgettable first impressions, thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences, we'd love to hear from you.
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Maitre D' employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D'
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maitre D'
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
