At a Glance
- Tasks: Create an engaging workplace culture and lead team development initiatives.
- Company: A stylish lifestyle hotel in the heart of Mayfair, redefining luxury.
- Benefits: Competitive salary, enhanced pension, 30 days holiday, and private medical care.
- Other info: Join a passionate team with excellent career growth opportunities.
- Why this job: Make a real impact on employee experience in a vibrant hotel environment.
- Qualifications: Experience in HR or People & Culture, ideally in hospitality.
The predicted salary is between 37800 - 46200 £ per year.
Expect the unexpected...
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair.
A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure.
Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
- What's in it for you as People & Culture Manager
- A compensation package of salary, tronc and bonus discussed at interview stage
- Enhanced company pension contribution
- 30 days holiday per annum
- Annual uniform allowance
- Private medical care
- Cashback healthcare cover
- Career development on your Mayfair journey with recognised training providers
- Iconic discounts across the collection
- Meals included on duty, of course
- Wellbeing calendar of events
- Cycle to work scheme / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
- The aim of the role
To create an engaging, inclusive and high-performing workplace culture within The Mayfair Townhouse, leading team engagement, learning and development, colleague wellbeing and employee relations initiatives.
The role will partner with Heads of Department to develop talent, enhance leadership capability, ensure compliance with employment legislation and create an exceptional employee experience that reflects the values and ambitions of the hotel.
About you as People & Culture Manager
- Commercially minded with a people-first approach
- Previous HR or People & Culture experience, ideally within hospitality or hotels
- Passionate about creating an inclusive and engaging workplace
- Confident managing employee relations matters end to end and providing practical advice
- Strong knowledge of employment law and HR best practice
- Excellent communication, influencing and coaching skills
- Able to build credibility with managers and team members at all levels
- Highly organised with the ability to prioritise multiple tasks and deadlines
- Solutions-focused, proactive and adaptable in a fast-paced environment
- Strong attention to detail and commitment to compliance
- Professional and discreet when handling confidential information
- A collaborative team player with energy, warmth and enthusiasm
- CIPD Level 5 qualification or equivalent is desirable
Key responsibilities of People & Culture Manager
- Lead and champion the People & Culture strategy across the hotel, ensuring alignment with the Iconic hotel's vision and purpose
- Oversee end-to-end recruitment and onboarding activities to attract, retain and develop exceptional talent
- Provide guidance on UK employment law, company policies and best practice to support informed decision-making and minimise risk
- Ensure full compliance with employment legislation, Right to Work requirements, data protection obligations and company procedures
- Take ownership of People compliance and audit requirements, maintaining accurate records and ensuring the hotel remains inspection and audit ready
- Support payroll processes, colleague lifecycle administration, tronc, contract changes and people reporting, ensuring accuracy and attention to detail
- Champion colleague engagement, wellbeing, recognition and inclusion initiatives that foster a positive and high-performing culture
- Partner with leaders to identify training and development needs, supporting succession planning and career growth opportunities
- Analyse people metrics and trends to inform workforce planning, retention strategies and business decision-making
- Support the delivery of People & Culture projects, driving continuous improvement across processes, compliance and employee experience
- Manage employee relations cases including investigations, disciplinary hearings, grievances, absence management and performance concerns, ensuring a fair and consistent approach
- Maintain a visible and approachable presence across the hotel, building strong relationships and supporting operational teams in a fast-paced environment
- Promote a culture of accountability, professionalism and exceptional hospitality standards throughout the employee journey
We are looking for passionate people people to join our Dandy team! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
People & Culture Manager in London employer: Iconic Hotels & Resorts
Strand Palace is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Chef de Partie, you will enjoy generous benefits such as free meals during shifts and access to Wagestream for flexible wage management, all while being part of a supportive team dedicated to delivering outstanding dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land People & Culture Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Iconic Hotels & Resorts!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Iconic Hotels & Resorts.
We think you need these skills to ace People & Culture Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Iconic Hotels & Resorts. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Iconic Hotels & Resorts and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Iconic Hotels & Resorts. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Iconic Hotels & Resorts's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Iconic Hotels & Resorts
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Iconic Hotels & Resorts.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Iconic Hotels & Resorts will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Iconic Hotels & Resorts and how you would contribute to adapting HR strategies.
