At a Glance
- Tasks: Be the face of The Townhouse, ensuring guests feel welcomed and attended to.
- Company: The Mayfair Townhouse, a stylish lifestyle hotel in the heart of Mayfair.
- Benefits: Up to £36,000 package, career development, meals on duty, and team social events.
- Other info: Dynamic environment with opportunities to wow guests and grow your career.
- Why this job: Join a vibrant team and create memorable experiences for guests in a luxury setting.
- Qualifications: Passion for luxury service, previous hospitality experience, and excellent attention to detail.
The predicted salary is between 32400 - 39600 £ per year.
Expect the unexpected...
Where style meets surprise, The Dandy Bar is the heart and soul of The Townhouse. A theatrical, dimly lit atmosphere that creates a place to see and be seen in the heart of Mayfair. We are bold in style yet understated in nature - the essence of a private club, without the frills of a membership.
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Concierge
- Up to £36,000 package including Tronc
- Employee recognition awards
- Cashback healthcare cover
- Career development on your Mayfair journey with recognised training providers
- 25% discount on all food and beverage
- Meals included on duty
- Wellbeing calendar of events
- Cycle to work / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you as Concierge
- A genuine passion for luxury service and passionate for make the guest experience memorable
- Holder of Golden Keys is highly desirable
- Previous experience working within luxury hotels or hospitality environment
- Work diligently and effectively with excellent attention to detail
- Immaculate presentation and full of charm
- Personable and approachable, willing to go the extra mile
- Ability to problem solve and think pro-actively on your feet
Key responsibilities of Concierge
- Be the face of the Townhouse and to ensure that all guests are greeted with charisma and personality
- Using initiative, ensure no guests are left unattended in public areas without attention
- Take ownership for booking additional services including activities on and off site, airport transfers, external dining reservations, itineraries, attraction tickets etc.
- Be up to date with London tourist scene regarding new venue openings, events, shows and attractions to provide recommendations and alternatives to guests
- Seek our new opportunities to wow our guests with attention and 5 star service
- Anticipate guest requests and be ahead of the request using intuition and knowledge
- Oversee the personal touches and 5 start service to all guests prior to arrival and during their stay
- Support door team and porters with ensuring public areas are tidy and presentable and coordinating the team with luggage and parcel arrivals
- Assist with directions and transport updates within local area
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Concierge in London employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
