At a Glance
- Tasks: Create unforgettable experiences for guests as a Luggage Porter in a luxury hotel.
- Company: Join the only Relais and Chateaux properties in London, known for exceptional service.
- Benefits: Enjoy monthly service charge, 29 days leave, team events, and exclusive discounts.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of a passionate team that values hospitality and guest satisfaction.
- Qualifications: Immaculate presentation, strong communication skills, and a love for helping others.
The predicted salary is between 28103 - 34348 £ per year.
About the role
As Luggage Porter of the Front Office team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux properties in London -, you are the reason our Guests keep coming back for more.
Our Luggage Porters work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations chexck in right through check out, to ensure that every guest wants to return.
You will consistently achieve the required standards of service and customer care, assisting the operation creating a warm, friendly and comfortable environment for our guests.
Below are just some of the duties and responsibilities of Luggage Porter across 11 Cadogan Gardens & The Chelsea Townhouse :
- You will be a well spoken individual, inmmaculately presented, able to create rapport with our regular and new guests, understanding and anticipating any needs the guests might have.
- You will demonstrate good knowledge of the Chelsea area and the city Leisure panoramma, and will be able to respond to any guests queries on a timely manner.
- To be respectful and confident at meeting and seeing off all arriving and departing guests, ensuring the efficient and safe transferral of luggage.
- To be confident and intuitive in ensure no guests are left waiting in any area of the Front Hall or public areas for an excessive amount of time without being spoken to acknowledging the fact that every guest is unique.
- You will be a team player, willing to assist the Front of the House team when required, and will share the knowledge, passion and pride about the Hospitality Industry.
What's In It For You?
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Chateaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Complimentary dry cleaning
- Access to our employee assistance programme
- …and so much more.
- #J-18808-Ljbffr
Luggage Porter in Hounslow employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
