Head of People Systems

Join Iconic Hotels & Resorts

Iconic Hotels & Resorts is a global hotel collection with exceptional hotels, resorts and hospitality assets across the UK, Europe and the United States. From internationally recognised luxury brands to distinctive independent hotels, we are passionate about creating memorable guest experiences and building exceptional brands.

About the role:

We are seeking a Head of People Systems to establish and shape our People Systems function, creating the foundations that will support our growing business.

In this role, you will oversee our people systems, data and processes, ensuring they provide a single source of truth, deliver meaningful workforce insights and support the evolving needs of our business.

You will be responsible for building the systems, governance and processes that underpin the employee lifecycle, ensuring our technology, data and ways of working deliver an exceptional employee experience across our hotels while supporting operational excellence and future growth.

This role is based in the Corporate Head Office of Iconic Hotels & Resorts.

What you’ll be doing:

• Define and build the People Systems function, including strategy, structure, budget and long-term vision.
• Lead the selection, implementation, optimisation and ongoing management of all people systems, ensuring they meet the needs of the business.
• Work closely with on-property teams to understand operational needs and ensure our systems support the operations of a complex hospitality environment.
• Act as the system owner for all People & Culture platforms, driving adoption, continuous improvement and a positive user experience.
• Manage key vendor relationships, ensuring successful delivery of projects, upgrades and integrations.
• Create and maintain standard operating procedures (SOPs), user guides and training materials to support consistency and alignment across the hotels.
• Deliver training and onboarding for users, and lead user acceptance testing (UAT) for new systems, releases, enhancements and system updates.
• Provide meaningful insights on people metrics including engagement, turnover and recruitment to support decision-making through detailed reporting.
• Lead and support key people initiatives, including employee engagement surveys, performance review cycles, workforce planning and succession planning.
• Identify opportunities to streamline and automate processes across the employee lifecycle, improving efficiency and enhancing the employee experience.
• Champion a culture of continuous improvement, ensuring people systems and processes evolve alongside the needs of the business.

What we’re looking for:

• Extensive experience working with HR technology, including system implementation, optimisation and change management.
• Strong stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organisation.
• Experience managing HRIS, payroll, talent management, performance management and learning systems.
• Excellent project management skills, with experience leading complex cross-functional initiatives and system implementations
• Strong understanding of people data, reporting, and compliance requirements.
• Analytical and commercially minded, with the ability to translate data into meaningful insights and recommendations.
• A passion for improving processes and employee experiences through technology.
• A team player who is looking to be part of building a culture of growth from the ground up, as part of a wider-collaborative operational People & Culture team
• Exceptional written and verbal communication skills in English

Benefits

• Competitive Salary
• Annual bonus based on performance
• Up to 33 days paid holidays per annum
• Discounted rates in hotels and restaurants
• Life Assurance Scheme
• Pension Scheme
• Company sponsored medical care scheme with BUPA
• Professional training and development opportunities
• Quarterly social activities with the wider team