At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a luxury hotel.
- Company: Chewton Glen, an iconic luxury hotel known for world-class hospitality.
- Benefits: Competitive salary, career development, and a vibrant workplace culture.
- Other info: Opportunity to drive innovation and operational excellence in a dynamic environment.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction and service excellence.
- Qualifications: Proven leadership experience in hospitality with a passion for luxury service.
The predicted salary is between 31500 - 38500 £ per year.
An Exceptional Leadership Opportunity Chewton Glen is one of the UK's most iconic luxury hotels, renowned for delivering world-class hospitality, outstanding guest experiences, and exceptional standards across every aspect of the operation.
We are seeking an inspirational, commercially astute, and highly visible Director of Rooms to lead our Rooms Division and ensure the delivery of an exceptional guest journey across every touchpoint of the guest experience.
Reporting directly to the General Manager, you will play a pivotal role in driving operational excellence, guest satisfaction, team engagement, and commercial performance across Front Office, Housekeeping, Guest Services, Reservations, and all areas of the Rooms Division.
This is an exciting opportunity for an experienced hospitality leader who combines strategic thinking with a hands‑on approach and has a genuine passion for people, service excellence, and luxury hospitality.
About the Role As Director of Rooms, you will provide leadership across all Rooms Division departments, ensuring the seamless delivery of exceptional guest experiences whilst maintaining the highest standards of service, quality, presentation, and operational efficiency.
You will work closely with departmental leaders to create a culture of accountability, collaboration, continuous improvement, and engagement, ensuring that every guest receives a personalised and memorable experience from arrival through to departure.
Key Responsibilities Lead and inspire the Rooms Division teams to deliver exceptional guest service and luxury hospitality standards.
Drive service excellence across Front Office, Housekeeping, Guest Services, and Reservations.
Develop and support departmental leaders to achieve operational, guest satisfaction, and commercial objectives.
Monitor and improve guest satisfaction scores, online reputation, service recovery processes, and loyalty metrics.
Maximise room revenue opportunities through effective inventory management, forecasting, upselling, and collaboration with the Revenue team.
Ensure the highest standards of cleanliness, presentation, and maintenance throughout all guest accommodation and public areas.
Lead daily operational meetings and coordinate activities across the Rooms Division and wider hotel operation.
Manage departmental budgets, labour costs, productivity, and financial performance in line with business objectives.
Foster a positive and engaging workplace culture that attracts, develops, and retains exceptional talent.
Champion continuous improvement initiatives, operational efficiencies, and innovation across the guest experience.
Ensure full compliance with health
Director of Rooms in Hampshire employer: Iconic Hotels & Resorts
Strand Palace is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Chef de Partie, you will enjoy generous benefits such as free meals during shifts and access to Wagestream for flexible wage management, all while being part of a supportive team dedicated to delivering outstanding dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Rooms in Hampshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Rooms in Hampshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
