At a Glance
- Tasks: Lead the reception teams and ensure a top-notch guest experience at our riverside venue.
- Company: Join The Lensbury, part of Iconic Hotels & Resorts, known for exceptional service.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and member satisfaction.
- Why this job: Be the face of our club and create memorable experiences for our members.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
The Lensbury, part of Iconic Hotels & Resorts, is seeking a Reception Manager to lead the Members’ Reception and Lockside Reception teams on-site at our riverside venue in Teddington.
You will deliver a warm, professional welcome and drive seamless service across the guest journey.
You will mentor the team, manage day-to-day operations, monitor feedback, and uphold Brand standards while coordinating with Fitness, Spa, Hotel, F&B, and other departments to maximise member experience.
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We think you need these skills to ace Guest Experience Leader – Premium Leisure Club
Leadership Skills
Customer Service Excellence
Team Management
Operational Management
Communication Skills
Feedback Monitoring
Brand Standards Compliance
