At a Glance
- Tasks: Coordinate events and ensure a seamless experience for clients and guests.
- Company: Join The Lensbury, part of Iconic Hotels and Resorts, by the River Thames.
- Benefits: Enjoy free meals, discounts, leisure facilities, and paid annual leave.
- Other info: Dynamic role with excellent training and career development opportunities.
- Why this job: Be the face of exciting events and build lasting client relationships.
- Qualifications: Experience in hospitality, strong communication, and organisational skills required.
The predicted salary is between 22000 - 26000 £ per year.
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, 25 meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As an Event Coordinator, you will be the key point of contact for clients, delegates, and visitors, ensuring every event runs smoothly from enquiry through to delivery. This varied role combines event coordination, client service, administration, and sales support, making it ideal for someone who enjoys working in a fast-paced hospitality environment.
Benefits
- Free meals whilst on duty
- Staff Discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Key Responsibilities
- Deliver a professional and welcoming experience for clients, delegates, and visitors, acting as the main point of contact during events.
- Coordinate the smooth delivery of meetings and events, ensuring rooms, equipment, signage, and event materials are prepared to a high standard.
- Liaise with internal teams to manage client requirements, including AV, catering, facilities, and accommodation arrangements.
- Respond to enquiries, prepare proposals, quotations, and contracts, and support the conversion of bookings through proactive follow-up and upselling.
- Manage meeting room bookings, schedules, and event administration to maximise efficiency and utilisation.
- Process invoices, purchase orders, deposits, and post-event billing, maintaining accurate records and reporting.
- Prepare key cards and event materials, including name cards, menu cards, place cards, and signage.
- Manage departmental supplies and support continuous improvement through client feedback and service enhancements.
- Build strong client relationships that drive customer satisfaction, repeat business, and support commercial objectives.
What we are looking for?
- Previous experience within a similar Meetings & Events, Hospitality, or Hotel role.
- Friendly, professional, and customer-focused approach.
- Strong administrative and organisational skills.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure and manage multiple priorities.
- Team player with a positive and proactive attitude.
- Excellent attention to detail and accuracy.
- Good working knowledge of Microsoft Office.
- Shift pattern – Monday 08:00 - 16:30, Tuesday - Friday 10:00 - 18:30
Event Receptionist/Coordinator employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Event Receptionist/Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Receptionist/Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
