At a Glance
- Tasks: Be the face of The Townhouse, delivering exceptional service and memorable experiences for guests.
- Company: The Mayfair Townhouse, a stylish lifestyle hotel in the heart of Mayfair.
- Benefits: Up to £36,000 package, employee recognition, career development, and discounts on food and beverages.
- Other info: Enjoy team social events, seasonal gifts, and a supportive work culture.
- Why this job: Join a vibrant team and redefine luxury service in a unique, imaginative environment.
- Qualifications: Passion for luxury service, previous hospitality experience, and excellent attention to detail.
The predicted salary is between 32400 - 39600 £ per year.
Expect the unexpected...
Where style meets surprise, The Dandy Bar is the heart and soul of The Townhouse.
A theatrical, dimly lit atmosphere that creates a place to see and be seen in the heart of Mayfair.
We are bold in style yet understated in nature - the essence of a private club, without the frills of a membership.
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair.
A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure.
Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
- What's in it for you as Concierge
- Up to £36,000 package including Tronc
- Employee recognition awards
- Cashback healthcare cover
- Career development on your Mayfair journey with recognised training providers
- 25% discount on all food and beverage
- Meals included on duty
- Wellbeing calendar of events
- Cycle to work / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you as Concierge
- A genuine passion for luxury service and passionate for make the guest experience memorable
- Holder of Golden Keys is highly desirable
- Previous experience working within luxury hotels or hospitality environment
- Work diligently and effectively with excellent attention to detail
- Immaculate presentation and full of charm
- Personable and approachable, willing to go the extra mile
- Ability to problem solve and think pro-actively on your feet
Key responsibilities of Concierge
- Be the face of the Townhouse and to ensure that all guests are greeted with charisma and personality
- Using initiative, ensure no guests are left unattended in public areas without attention
- Take ownership for booking additional services including activities on and off site, airport transfers, external dining reservations, itineraries, attraction tickets etc.
- Be up to date with London tourist scene regarding new venue openings, events, shows and attractions to provide recommendations and alternatives to guests
- Seek our new opportunities to wow our guests with attention and 5 star service
- Anticipate guest requests and be ahead of the request using intuition and knowledge
- Oversee the personal touches and 5 start service to all guests prior to arrival and during their stay
- Support door team and porters with ensuring public areas are tidy and presentable and coordinating the team with luggage and parcel arrivals
- Assist with directions and transport updates within local area
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Concierge employer: Iconic Hotels & Resorts
Iconic Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the heart of Greater London, we provide our team with competitive salaries, performance bonuses, and wellness initiatives, alongside ample opportunities for professional growth within the luxury hospitality sector. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in an iconic setting.
