Located in the heart of Broadway High Street, The Lygon Arms is a lively, historic hotel with 86 bedrooms, busy dining outlets, and a public-facing reception welcoming both residents and non-residents throughout the day.
We're looking for a calm, capable and switched-on Receptionist who thrives in a fast-paced, high-footfall environment and enjoys being right at the centre of the action.
The role:
This is a busy, multitasking reception where no two moments are the same. You'll regularly be:
- Welcoming guests arriving from the High Street
- Handling check-ins, check-outs, phone calls and enquiries at the same time
- Supporting non-resident dining guests and visitors
- Thinking on your feet and making sound decisions quickly
- Using hotel systems confidently and accurately
- Remaining calm, polite and professional, even at peak times
You'll be supported by astable, experienced team and a Reception Manager who is kind, hands-on, and fully invested in training and looking after her team, especially when the desk is busy.
About you:
- Experience in a busy hotel, reception or customer-facing environment
- Confident using computers and booking systems
- Naturally calm, polite and professional under pressure
- Comfortable dealing with guests from all over the world
- Organised, observant and quick-thinking
- A strong team player who supports colleagues during busy shifts
This role suits someone who enjoys pace, people and problem-solving; not someone looking for a quiet front desk.
Shifts:
- 5 days out of 7
- Shifts between 7am-11pm, including weekends
What's in it for you:
- £27,498 salary + service charge (circa £2.5k per year)
- Supportive, long-standing reception team
- Excellent training and development from a committed manager
- Friends & family rates at Iconic Luxury Hotels
- 25% food & beverage discount
- Spa discounts, healthcare cashback & team events
- Employee assistance programme & recognition awards
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Receptionist in Broadway employer: Iconic Hotels & Resorts
Strand Palace is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Chef de Partie, you will enjoy generous benefits such as free meals during shifts and access to Wagestream for flexible wage management, all while being part of a supportive team dedicated to delivering outstanding dining experiences.
