At a Glance
- Tasks: Welcome guests, handle check-ins/outs, and manage enquiries in a lively hotel environment.
- Company: The Lygon Arms, a historic hotel located on Broadway High Street.
- Benefits: Competitive salary, service charge, discounts, and excellent training opportunities.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and thrive in a fast-paced, people-focused role.
- Qualifications: Experience in customer service and strong computer skills required.
The predicted salary is between 28066 - 30000 £ per year.
Located in the heart of Broadway High Street, The Lygon Arms is a lively, historic hotel with 86 bedrooms, busy dining outlets, and a public-facing reception welcoming both residents and non-residents throughout the day. We’re looking for a calm, capable and switched‑on Receptionist who thrives in a fast‑paced, high‑footfall environment and enjoys being right at the centre of the action.
The role: This is a busy, multitasking reception where no two moments are the same. You’ll regularly be:
- Welcoming guests arriving from the High Street
- Handling check‑ins, check‑outs, phone calls and enquiries at the same time
- Supporting non‑resident dining guests and visitors
- Thinking on your feet and making sound decisions quickly
- Using hotel systems confidently and accurately
- Remaining calm, polite and professional, even at peak times
You’ll be supported by a stable, experienced team and a Reception Manager who is kind, hands‑on, and fully invested in training and looking after her team, especially when the desk is busy.
About you:
- Experience in a busy hotel, reception or customer‑facing environment
- Confident using computers and booking systems
- Naturally calm, polite and professional under pressure
- Comfortable dealing with guests from all over the world
- Organised, observant and quick‑thinking
- A strong team player who supports colleagues during busy shifts
This role suits someone who enjoys pace, people and problem‑solving; not someone looking for a quiet front desk.
Shifts: 5 days out of 7, Shifts between 7am – 11pm, including weekends
What’s in it for you:
- £27,498 salary + service charge (circa £2.5k per year)
- Supportive, long‑standing reception team
- Excellent training and development from a committed manager
- Friends & family rates at Iconic Luxury Hotels
- 25% food & beverage discount
- Spa discounts, healthcare cashback & team events
- Employee assistance programme & recognition awards
If you enjoy a busy desk, varied guests, and being part of a strong, supportive front‑of‑house team, we’d love to hear from you.
Receptionist in Broadway employer: Iconic Hotels & Resorts
The Lygon Arms, located in the vibrant Broadway High Street, offers an exciting and dynamic work environment for a Receptionist who thrives in a bustling atmosphere. With a supportive and experienced team, excellent training opportunities, and a range of employee benefits including discounts and recognition awards, this historic hotel is committed to fostering growth and ensuring a rewarding experience for its staff. Join us at the heart of hospitality where every day brings new challenges and opportunities to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Broadway
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Broadway
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
