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- Tasks: Be the go-to person for investigative sites, ensuring smooth study operations and strong relationships.
- Company: Join ICON, a top global pharma leader dedicated to innovation and inclusivity in healthcare.
- Benefits: Enjoy flexible work options, competitive salary, health insurance, and various well-being perks.
- Why this job: Shape the future of clinical development while making a real impact on patient safety and quality.
- Qualifications: 6+ years in site management, fluent in Chinese and English, with strong networking skills.
- Other info: We value diversity and encourage all candidates to apply, regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Site Care Partner
Working location: client office based (Flexible WFH)
Sponsor: Top 10 Global pharma
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
The Site Care Partner at ICON is the primary contact for investigative sites during a study, responsible for site start-up, maintaining investigator relationships, and ensuring recruitment and operational success. They ensure quality and patient safety, and contribute to site selection by collaborating with stakeholders and providing local insights. As the \”face of sponsor,\” they ensure sites receive support, resolve issues, and maintain the sponsor\’s reputation. They coordinate with other roles for effective communication and oversee site activities, using analytic tools and country intelligence to identify and mitigate risks to quality and compliance.
What you will be doing:
- Accountable for site start-up and activation
- Accountable for study conduct and close-out
- The Site Care Partner is the primary responsible for proactively providing local intelligence
- Provide input into site recommendations via an understanding of country/region, sites, processes and practices, and associated site performance metrics.
- Support the Study Operations Manager/Global Study Manager to define local requirements for the importation/exportation processes of the investigational medical product and ancillary supplies.
You are:
- 6+ years of site management experience
- Proficiency in Chinese and English
- Ability to manage required travel of up to 75% on a regular basis
- Demonstrated networking and relationship-building skills.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and focus on well-being and work-life balance opportunities for you and your family.
Our benefits include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning options to maximize savings and plan confidently for the future
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a network of over 80,000 professionals for support
- Life assurance
- Flexible country-specific benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
Visit our careers website to learn more about working at ICON:
At ICON, inclusion & belonging are fundamental to our culture and values. We’re committed to providing an inclusive, accessible environment for all candidates. ICON is dedicated to a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you need a reasonable accommodation during the application process or to perform the job, please inform us through the provided form:
Interested but unsure if you meet all requirements? We encourage you to apply — you might be exactly what we’re looking for, whether for this or other roles at ICON.
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Site Care Partner employer: ICON
Contact Detail:
ICON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Care Partner
✨Tip Number 1
Network with professionals in the clinical research field, especially those who have experience as Site Care Partners. Attend industry events or webinars to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in site management and clinical trials. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Highlight your language skills, particularly your proficiency in Chinese and English, when networking or during interviews. Being bilingual can set you apart and show your ability to communicate effectively with diverse teams.
✨Tip Number 4
Prepare specific examples of how you've successfully managed relationships with investigative sites in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience.
We think you need these skills to ace Site Care Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Site Care Partner. Familiarise yourself with site management, investigator relationships, and operational success to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 6+ years of site management experience. Provide specific examples of how you've successfully managed sites, built relationships, and contributed to study conduct.
Showcase Language Proficiency: Since proficiency in Chinese and English is required, ensure you mention your language skills clearly. If applicable, provide examples of how you've used these languages in a professional context.
Tailor Your Application: Customise your application to reflect ICON's values of inclusion and excellence. Mention any relevant experiences that demonstrate your commitment to diversity and teamwork, aligning with their culture.
How to prepare for a job interview at ICON
✨Understand the Role
Make sure you have a clear understanding of what a Site Care Partner does. Familiarise yourself with site start-up processes, investigator relationships, and the importance of patient safety. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
With 6+ years of site management experience required, be prepared to discuss specific examples from your past roles. Highlight your successes in site activation, recruitment strategies, and how you've maintained quality and compliance in previous projects.
✨Demonstrate Relationship-Building Skills
As a Site Care Partner, networking and relationship-building are crucial. Be ready to share instances where you've successfully built rapport with stakeholders or resolved conflicts. This will show your ability to be the 'face of the sponsor' effectively.
✨Prepare for Language Proficiency
Since proficiency in both Chinese and English is essential, practice discussing your experiences in both languages. You might be asked to switch between languages during the interview, so being comfortable in both will give you an edge.