At a Glance
- Tasks: Assist in product returns and manage quality information in a fast-paced environment.
- Company: Join ICON plc, a leading healthcare intelligence and clinical research organisation.
- Benefits: Enjoy competitive salary, health insurance, flexible benefits, and a supportive work culture.
- Other info: Inclusive workplace with excellent career growth opportunities and a focus on well-being.
- Why this job: Make a real impact in clinical development while growing your career in a dynamic team.
- Qualifications: Bachelor's degree in a scientific field and prior experience in product quality roles.
The predicted salary is between 30000 - 40000 £ per year.
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Location - Must be within a commutable distance to Gatwick (1-2 days office presence required)
Fully sponsor dedicated. Working fully embedded within a growing program, you will be responsible for the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into Complaints Database, where required.
Key responsibilities:
- Duplicate search to locate initial TC report
- Adding any additional information into case e.g. reporter full address
- Adding description of what products have been returned into case and coding batch number
- Identifying any reported Safety information and passing this onto Safety Team
- Labelling the returned products with Case Number
- Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
- Keeping a log of all requests for financial reimbursement from pharmacies
- Printing and sending results of investigation to customers
- Investigating and responding to any customer enquiries related to replacement / credit
- Ad-hoc tasks e.g. Filing/Archiving, printing of letters
- Filing and Archiving
- Complying with the clients SOPs
Your profile:
- Bachelor's degree in a scientific or healthcare-related field
- Prior experience in a PV or Product Quality type role
- Knowledge of clinical trial processes, regulations, and guidelines
- Excellent organizational and communication skills
- Ability to work collaboratively in a fast-paced environment with attention to detail
- Right to work in the UK
- Ability to commute to the office 1-2 times a week
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
PV Assistant employer: ICON
At ICON plc, we pride ourselves on being a world-leading healthcare intelligence and clinical research organisation that values diversity and innovation. Our inclusive work culture fosters collaboration and excellence, providing employees with competitive benefits, opportunities for professional growth, and a supportive environment that prioritises well-being and work-life balance. Located conveniently near Gatwick, our team enjoys the flexibility of hybrid working while contributing to meaningful advancements in clinical development.
StudySmarter Expert Advice🤫
We think this is how you could land PV Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at ICON. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on clinical trial processes and product quality knowledge. Show us you’re not just a fit on paper but in practice too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the PV Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace PV Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the PV Assistant role. Highlight any relevant experience in product quality or pharmacovigilance, and don’t forget to mention your scientific or healthcare-related degree!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at ICON. Keep it concise but impactful!
Showcase Your Organisational Skills:Since the role involves handling product returns and logging requests, make sure to highlight your organisational skills in your application. Give examples of how you've managed similar tasks in the past.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to see your application and ensures you’re considered for this exciting opportunity at ICON!
How to prepare for a job interview at ICON
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmacovigilance and product quality. Familiarise yourself with clinical trial processes, regulations, and guidelines. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a PV Assistant, you'll need to handle multiple tasks efficiently. Prepare examples from your past experiences where you've successfully managed your time and organised information. This could be anything from managing product returns to keeping logs of financial reimbursements.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle customer enquiries or report safety information, so think through these scenarios beforehand.
✨Emphasise Teamwork
This position requires collaboration with various teams. Be ready to discuss how you've worked effectively in a team environment before. Highlight any experiences where you contributed to a project or helped resolve an issue collectively.
