At a Glance
- Tasks: Handle product returns and manage quality information in a fast-paced environment.
- Company: Join ICON plc, a leading healthcare intelligence and clinical research organisation.
- Benefits: Enjoy competitive salary, health insurance, flexible benefits, and work-life balance.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in clinical development while growing your career.
- Qualifications: Bachelor's degree in a scientific field and prior experience in product quality.
The predicted salary is between 30000 - 40000 £ per year.
ICON plc is a world‑leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Location - Must be within a commutable distance to Gatwick, UK (fully office based, 5 days a week)
Fully sponsor dedicated. Working fully embedded within a growing program, you will be responsible for the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into the Complaints Database, where required.
Key responsibilities:
- Duplicate search to locate initial TC report
- Adding any additional information into case e.g. reporter full address
- Adding description of what products have been returned into case and coding batch number
- Identifying any reported Safety information and passing this onto Safety Team
- Labelling the returned products with Case Number
- Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
- Keeping a log of all requests for financial reimbursement from pharmacies
- Printing and sending results of investigation to customers
- Investigating and responding to any customer enquiries related to replacement / credit
- Ad‑hoc tasks e.g. Filing/Archiving, printing of letters
- Filing and Archiving
- Complying with the clients SOPs
Your profile:
- Bachelor's degree in a scientific or healthcare‑related field
- Prior experience in a PV or Product Quality type role
- Knowledge of clinical trial processes, regulations, and guidelines
- Excellent organizational and communication skills
- Ability to work collaboratively in a fast‑paced environment with attention to detail
- Right to work in the UK
- Ability to commute to the Gatwick office 5 times a week
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being
- Life assurance
- Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Product Quality Assistant employer: ICON
ICON plc is an exceptional employer, offering a dynamic and inclusive work environment that prioritises innovation and excellence in the healthcare sector. Located conveniently near Gatwick, UK, employees benefit from a competitive salary, comprehensive health insurance, and a range of flexible benefits designed to enhance work-life balance. With a strong focus on employee growth and development, ICON fosters a culture where talent is nurtured, making it an ideal place for those seeking meaningful and rewarding careers in clinical research.
StudySmarter Expert Advice🤫
We think this is how you could land Product Quality Assistant
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like ICON. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like ICON.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like ICON. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what ICON is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Product Quality Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at ICON!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show ICON that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at ICON!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At ICON, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at ICON
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at ICON that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with ICON’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
