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- Tasks: Lead a dynamic clinical operations team to achieve quality and performance goals.
- Company: Join ICON, the world's largest clinical research organisation focused on healthcare intelligence.
- Benefits: Enjoy competitive salary, flexible work options, health insurance, and various perks.
- Why this job: Be part of a culture that values diversity, innovation, and employee growth.
- Qualifications: Bachelor's degree and extensive experience in clinical research required.
- Other info: Opportunities for travel and professional development await you!
The predicted salary is between 48000 - 72000 £ per year.
As a Manager, Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.Manage a local clinical team effectively, maximising resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth.
Accellacare – Oversee personnel, recruitment directives, meeting financial goals, and the overall operations of the clinical research site.
• Dedicated People Leader for the local Clinical Operations team that includes CRAs, IHCRAs and CTAs as determined by the country team size and structure.
• Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group
• Carrying out all relevant People Leadership responsibilities including performance assessments, goal setting and development plans.
• Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.
What you will be doing:
Recognize, exemplify and adhere to ICON\’s values which center around our commitment to People, Clients and Performance.
Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery.
As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
Operational Excellence and Quality:
Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.
This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.
Ensure that staff assignments are adequate to meet corporate utilization and productivity targets.
Ensure CRAs are meeting performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required. Ensure agreed corrective actions are implemented, and/or further training is received, as required.
Provide feedback on the development and implementation of formal CRA training tools and presentations.
Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview.
Ensure CTMS is current and updated.
Understand the key principles of client project management at the functional level – if required serve as the local clinical subject matter expert.
Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability
Serve as a contact for the country in regard to operational questions and escalations
Understand ClinOps role in Inspection Readiness processes and educate team on its importance
Understand ClinOps Key Performance metrics and how to ensure delivery against them.
Understand department strategy and explain key elements to team Talent, Leadership, Development & Culture
Understand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your team
Interview, evaluate and select new associates, iHCRA and CRA hires. Support Talent Acquisition through own network.
Ensure induction and orientation for newly hired CRAs and IHCRAs occurs.
Set expectations and goals, give ongoing performance feedback, conduct timely and objective CRA and IHCRA performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach. Make recommendations for CRA and IHCRA promotions. Take formal actions to improve performance when needed.
Establish a trusting and open two-way communication path with reporting lines to provide and receive timely and relevant updates.
Partner with CRAs & IHCRAs on their development, identify opportunities to learn aligned to the individual career aspirations and help them get visibility within and outside the department
Implement measures for retention of staff as needed.
Act as a role model for the team – embrace ICON\’s Own It! Culture and always act as ICON\’s representative when you interact with your team Partnership, Customers and Market Focus
Participate in country-wide business development activities, as appropriate.
Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities). Enhanced capabilities and expertise
Assist with review of current processes and implementation of agreed process improvements in collaboration with other regions and/or departments.
Understand the drivers of change and communicate effectively. Be a champion for change and innovation
Travel (approximately 30%) domestic
You are:
- G-Bachelor\’s Level Degree
- Extensive Experience in Clinical Research In CRO / Pharma company as a Senior CRA/ Lead CRA /Team Operational Management experience
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others
Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
https://careers.iconplc.com/reasonable-accommodations
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
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Manager, Clinical Operations employer: ICON
Contact Detail:
ICON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Clinical Operations
✨Tip Number 1
Familiarise yourself with ICON's core values and culture. As a Manager in Clinical Operations, embodying their commitment to people, clients, and performance is crucial. Show how you can contribute to a high-performing culture during your interactions.
✨Tip Number 2
Network within the clinical research community. Connect with current or former employees of ICON on platforms like LinkedIn. This can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing clinical teams. Be ready to share specific examples of how you've empowered team members and improved operational efficiency in previous roles.
✨Tip Number 4
Understand the key performance metrics relevant to the role. Research common challenges faced in clinical operations and think about how you would address them. This knowledge will help you stand out as a candidate who is proactive and solution-oriented.
We think you need these skills to ace Manager, Clinical Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical research and operational management. Emphasise your leadership skills and any achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for clinical operations and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as team leadership, performance management, and process improvement. Use keywords from the job description to ensure your application resonates with the hiring team.
Showcase Cultural Fit: Demonstrate your alignment with ICON's values by discussing how you embody integrity, collaboration, and accountability in your work. This will help convey that you are not only qualified but also a good fit for their culture.
How to prepare for a job interview at ICON
✨Understand the Company Culture
Before your interview, take some time to research ICON's values and culture. Familiarise yourself with their commitment to people, clients, and performance. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Manager in Clinical Operations, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on employee engagement, retention, and performance improvement.
✨Prepare for Operational Excellence Questions
Expect questions related to operational metrics and quality assurance. Be ready to discuss how you've previously ensured productivity and quality within a clinical setting, and how you would apply those principles at ICON.
✨Highlight Your Change Management Experience
Change is a constant in clinical operations. Be prepared to discuss your experience with process improvements and how you've championed change in previous roles. This will show your potential employer that you can adapt and lead in a dynamic environment.
