At a Glance
- Tasks: Lead a dynamic admin team in a fast-paced healthcare environment.
- Company: Join Icon Cancer Centre, a leading integrated healthcare provider.
- Benefits: Enjoy 25 days annual leave, life assurance, and wellbeing support.
- Other info: Be part of a collaborative culture that values inclusivity and growth.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Strong admin experience and proven team leadership skills required.
The predicted salary is between 29250 - 35750 £ per year.
This is an exciting opportunity for an experienced and proactive administrator to step into a Team Leader role, overseeing the delivery of high-quality administrative services within a busy healthcare environment. You will lead and support a team to ensure smooth day-to-day operations, driving efficiency, accuracy and exceptional service for patients, consultants and stakeholders. We are looking for a candidate with strong administrative experience, proven team leadership or supervisory capability, and excellent organisational, communication and IT skills.
The ideal candidate will be confident managing performance, analysing data and improving processes, with a customer-focused mindset and the ability to work in a fast-paced setting. Experience in healthcare is advantageous, alongside a commitment to continuous improvement, high standards, and delivering a positive patient experience.
Key responsibilities include:
- Lead, manage and support the administrative team, including performance management, rota-planning and training and development.
- Oversee daily administrative operations, ensuring accuracy, efficiency, and delivery against KPIs and service standards.
- Monitor performance data, produce reports and drive continuous improvement in processes in service delivery.
- Ensure compliance with policies, data protection, and quality standards, while maintaining excellent relationships with patients, consultants and stakeholders.
Benefits:
- Annual Leave: We offer 25 days + bank holidays (increasing to 27 days after 3 years' service).
- Salary Sacrifice Pension: We offer an auto-enrolment pension from day 1 with a standard contribution of 5% employee, and 4% employer. You can also opt to enhance your contribution to 6%, to which the employer will also contribute 6%.
- Life Assurance: We offer a life assurance scheme equivalent to 3 x your annual salary.
- Wellbeing: The wellbeing of our people is extremely important to us, and we therefore offer an enhanced Employee Assistance Programme which offers holistic wellbeing support from fully accredited counsellors and psychotherapists, in the form of on-demand advice and counselling for our people and their immediate family.
- Reward & Recognition: All staff have access to our 'Ignite' benefits platform where you will have instant access to savings, cashback and reloadable vouchers for hundreds of leading retailers and brands.
Location: Icon UK are proud to be opening Icon Cancer Centre Thames Valley, in Reading. The facility is custom-built and will provide state of the art oncology services to our patients.
Company Introduction: Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany. The Group is built on a strong but simple mission – to deliver the best care possible, to as many people as possible, as close to home as possible.
Next Steps: For more information about our recruitment process, please see the attached Candidate guidance.
Admin Team Leader in Reading employer: ICON UK
ICON UK is an exceptional employer located in the vibrant area of Wimbledon, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Patient Services Administrator, you will be part of a dedicated team that values your contributions, with benefits including 25 days of annual leave and a comprehensive pension plan, ensuring a rewarding and fulfilling career in the healthcare sector.
