At a Glance
- Tasks: Lead new-centre commissioning and coordinate operational milestones in healthcare.
- Company: Join Icon UK, a leading integrated healthcare provider focused on cancer care.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and professional development opportunities.
- Other info: Dynamic environment with a strong focus on employee wellbeing and growth.
- Why this job: Make a real impact in healthcare while working with passionate teams.
- Qualifications: Clinically qualified with management experience in healthcare or transformation projects.
The predicted salary is between 40500 - 49500 £ per year.
Icon UK is part of the wider Icon Group family. Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany. The group is built on a strong but simple mission – ‘to deliver the best care possible, to as many people as possible, as close to home as possible’. We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team with a common focus to deliver the best care possible.
Icon Group was established in 2015, and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. With a strong focus on innovation and investment in technology-based solutions, as well as partnerships with peak international bodies, such as the Union for International Cancer Control, Icon is proudly at the forefront of addressing the global cancer burden. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health, and its first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, Icon announced a strategic partnership with Evidia which marks the company’s entry into Germany.
This pivotal role will work with clinical, operational and project teams to:
- Lead new-centre commissioning and site readiness
- Develop workflows, training and onboarding programmes
- Coordinate operational milestones, resources and dependencies
- Manage delivery risks and support mitigation planning
- Help implement new services, systems and technologies
We are looking for a clinically qualified professional with strong management, stakeholder engagement and programme delivery experience. Experience in healthcare, particularly radiation oncology, clinical systems or transformation projects, would be highly regarded.
At Icon UK, we believe that our people are at the heart of our success, and we are committed to supporting their wellbeing, growth, and overall experience. Our comprehensive benefits package is designed to reward your contribution and help you thrive both professionally and personally. From competitive salaries to flexible working options, well-being support and opportunities for learning and development, we aim to create an environment where you feel valued, empowered and inspired to succeed.
The following benefits are specific to the role you applied for:
- Salary: Competitive salary
- Flexible and hybrid working options from day 1 of employment
- Generous, service based annual leave allowance, starting from 25 days + bank holidays and increasing to 27 days + bank holidays after 3 years’ service.
- Salary Sacrifice Pension scheme via Smart Pension with the option of enhanced contributions; auto-enrolment from day one at 5% Employee and 4% Employer with the option to increase to 6% Employee and 6% Employer.
- Life Assurance at 3 x your annual salary
- Access to our social recognition and discounts platform – Ignite!
- Access to our comprehensive Employee Assistance Programme providing confidential advice and support.
- A comprehensive Continuing Professional Development policy and ongoing learning and development opportunities.
We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact [email protected] and we will be happy to support you through the process. Updates relating to your application will be sent to your registered email address. If you have not received these communications, please check your junk or spam folder.
Program Manager - Operational Delivery employer: ICON UK
ICON UK is an exceptional employer located in the vibrant area of Wimbledon, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Patient Services Administrator, you will be part of a dedicated team that values your contributions, with benefits including 25 days of annual leave and a comprehensive pension plan, ensuring a rewarding and fulfilling career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager - Operational Delivery
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ICON UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ICON UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ICON UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Program Manager - Operational Delivery
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ICON UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ICON UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ICON UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ICON UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ICON UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ICON UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
