At a Glance
- Tasks: Lead a dynamic admin team in a fast-paced healthcare environment.
- Company: Join Icon, a global leader in integrated cancer care.
- Benefits: Enjoy 25 days annual leave, life assurance, and wellbeing support.
- Other info: Be part of a collaborative culture that values inclusivity and growth.
- Why this job: Make a real impact on patient experiences and team success.
- Qualifications: Strong admin experience and proven leadership skills required.
The predicted salary is between 29250 - 35750 £ per year.
This is an exciting opportunity for an experienced and proactive administrator to step into a Team Leader role, overseeing the delivery of high-quality administrative services within a busy healthcare environment. You will lead and support a team to ensure smooth day-to-day operations, driving efficiency, accuracy and exceptional service for patients, consultants and stakeholders. We are looking for a candidate with strong administrative experience, proven team leadership or supervisory capability, and excellent organisational, communication and IT skills.
The ideal candidate will be confident managing performance, analysing data and improving processes, with a customer-focused mindset and the ability to work in a fast-paced setting. Experience in healthcare is advantageous, alongside a commitment to continuous improvement, high standards, and delivering a positive patient experience.
Key responsibilities include:
- Lead, manage and support the administrative team, including performance management, rota-planning and training and development.
- Oversee daily administrative operations, ensuring accuracy, efficiency, and delivery against KPIs and service standards.
- Monitor performance data, produce reports and drive continuous improvement in processes in service delivery.
- Ensure compliance with policies, data protection, and quality standards, while maintaining excellent relationships with patients, consultants and stakeholders.
We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best.
Benefits:
- Annual Leave: 25 days + bank holidays (increasing to 27 days after 3 years' service).
- Salary Sacrifice Pension: Auto-enrolment pension from day 1 with a standard contribution of 5% employee, and 4% employer.
- Life Assurance: Life assurance scheme equivalent to 3 x your annual salary.
- Wellbeing: Enhanced Employee Assistance Programme offering holistic wellbeing support.
- Reward & Recognition: Access to 'Ignite' benefits platform for savings and cashback.
Admin Team Leader in London employer: ICON UK
ICON UK is an exceptional employer located in the vibrant area of Wimbledon, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Patient Services Administrator, you will be part of a dedicated team that values your contributions, with benefits including 25 days of annual leave and a comprehensive pension plan, ensuring a rewarding and fulfilling career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Team Leader in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ICON UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ICON UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ICON UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Admin Team Leader in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ICON UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ICON UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ICON UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ICON UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ICON UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ICON UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
