At a Glance
- Tasks: Support reception and admin services, ensuring a warm welcome for patients and visitors.
- Company: Join Icon Cancer Centre London, a leader in innovative cancer care.
- Benefits: Competitive salary, generous annual leave, pension scheme, and wellbeing services.
- Other info: Flexible hours and opportunities for career growth in a dynamic healthcare environment.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Location: Icon Cancer Centre London (Wimbledon)
Contract Type: Permanent
Hours: Full Time (Mon-Fri, 37.5 hrs per week)
About us
Based in Wimbledon, South-West London, Cancer Centre London (CCL) is at the forefront of innovative Cancer Care. We pride ourselves on delivering exceptional quality of care provided by highly experienced staff. CCL is part of the Icon Group. Icon Group's mission is to deliver the best care possible, to as many people as possible, as close to home as possible. CCL is the first UK venture, working closely with Nuffield Health, to enhance cancer care and expand patient access in the UK. It is an exciting time to join our team. Our team comprises many of the UK's most experienced cancer consultant doctors who are leading experts in their field, alongside a dedicated and talented multi-disciplinary team. The Team are here to support our patients through their personal cancer journey, providing a tailored care plan that looks after both their physical and emotional wellbeing.
The Role
The role is responsible for supporting the smooth and efficient running of reception and administrative services, ensuring patients and visitors receive a warm, professional and compassionate welcome. This includes managing patient check-in and check-out, answering and directing calls, scheduling and confirming appointments, coordinating clinic slots with consultants, nursing and diagnostic teams, and ensuring clinic lists, medical notes and patient records are accurate and up to date. The role will also support transcription, consultant audit requirements and maintain consultant practising privileges files. The postholder will provide guidance, training and support to administrative colleagues, helping to promote consistent, high-quality service and a culture of accountability, collaboration and respect. They will respond to and resolve escalated patient or staff issues professionally, identify and report trends or areas for improvement to senior management, and assist with the teaching of administrative processes. Flexibility is required to provide cover during periods of annual leave, sickness and other operational requirements, while ensuring the reception environment remains calm, organised and patient-focused.
Benefits
- Annual Salary: Competitive, Dependent on Experience
- Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years' service)
- Pension: You will be auto-enrolled from day 1 at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will also contribute 6%.
- Life Assurance 3 x Annual Salary
- Access to an Employee Assistance Programme and wellbeing services
Company Introduction
Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany. The Group is built on a strong but simple mission – to deliver the best care possible, to as many people as possible, as close to home as possible. We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy, chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally. Icon Group was established in 2015 and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health and its first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, we announced our strategic partnership with Evidia in Germany. With our operations expanding across the globe, this role offers a valuable opportunity to join the team and make an impact. At the heart of Icon, there is a clear set of values that guide how we work, make decisions and support one another every day. We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best. When you join our team, you’ll be a part of a culture that not only talks about its values, but brings them to life in a meaningful way.
Senior Patient Administrator in London employer: ICON UK
Icon Cancer Centre in Newport, South Wales, is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a commitment to delivering high-quality, patient-centred care, employees benefit from a supportive work culture, comprehensive training opportunities, and a generous benefits package including enhanced annual leave and a robust pension scheme. Joining Icon means being part of a dynamic team dedicated to making a meaningful impact in oncology services while enjoying a state-of-the-art facility designed for excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Patient Administrator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at ICON UK for the Senior Patient Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Senior Patient Administrator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with ICON UK, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at ICON UK, and how you can make a difference!
How to prepare for a job interview at ICON UK
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at ICON UK.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like ICON UK appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how ICON UK supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
