At a Glance
- Tasks: Handle product returns, log credit requests, and enter quality information into the database.
- Company: Join a leading healthcare company focused on innovation and quality.
- Benefits: Competitive salary, health insurance, flexible benefits, and work-life balance.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree in a scientific field and prior experience in product quality.
The predicted salary is between 30000 - 40000 £ per year.
Location - Must be within a commutable distance to Gatwick (1-2 days office presence required).
Working fully embedded within a growing program, you will be responsible for handling product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into the Complaints Database, where required.
Key Responsibilities
- Duplicate search to locate initial TC report
- Adding any additional information into case e.g. reporter full address
- Adding description of what products have been returned into case and coding batch number
- Identifying any reported Safety information and passing this onto the Safety Team
- Labelling the returned products with Case Number
- Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
- Keeping a log of all requests for financial reimbursement from pharmacies
- Printing and sending results of investigation to customers
- Investigating and responding to any customer enquiries related to replacement / credit. For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised
- Ad-hoc tasks e.g. filing/archiving, printing of letters
- Filing and archiving
- Complying with the client's SOPs
Your Profile
- Bachelor's degree in a scientific or healthcare‑related field
- Prior experience in a PV or Product Quality type role
- Knowledge of clinical trial processes, regulations, and guidelines
- Excellent organizational and communication skills
- Ability to work collaboratively in a fast‑paced environment with attention to detail
- Right to work in the UK
- Ability to commute to the office 1-2 times a week
What ICON Can Offer You
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and focus on well‑being and work life balance opportunities for you and your family.
Our Benefits Examples Include
- Various annual leave entitlements
- Health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being
- Life assurance
- Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
Equal Opportunity Statement
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of the position, please let us know or submit a request.
PV Assistant employer: ICON Strategic Solutions
At ICON, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. Located conveniently near Gatwick, our team enjoys flexible working arrangements, competitive benefits including health insurance and retirement planning, and access to a global network of support professionals. Join us to be part of a dynamic environment where your contributions are valued and you can thrive both personally and professionally.
