Job title - PV Assistant
Location - Must be within a commutable distance to Gatwick (1-2 days office presence required)
Working fully embedded within a growing program, you will be responsible for handling product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into the Complaints Database, where required.
Key Responsibilities
Duplicate search to locate initial TC report
Adding any additional information into case e.g. reporter full address
Adding description of what products have been returned into case and coding batch number
Identifying any reported Safety information and passing this onto the Safety Team
Labelling the returned products with Case Number
Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
Keeping a log of all requests for financial reimbursement from pharmacies
Printing and sending results of investigation to customers
Investigating and responding to any customer enquiries related to replacement / credit. For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised
Ad-hoc tasks e.g. filing/archiving, printing of letters
Filing and archiving
Complying with the client's SOPs
Your Profile
Bachelor's degree in a scientific or healthcare‑related field
Prior experience in a PV or Product Quality type role
Knowledge of clinical trial processes, regulations, and guidelines
Excellent organizational and communication skills
Ability to work collaboratively in a fast‑paced environment with attention to detail
Right to work in the UK
Ability to commute to the office 1-2 times a week
What ICON Can Offer You
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and focus on well‑being and work life balance opportunities for you and your family.
Our Benefits Examples Include
Various annual leave entitlements
Health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being
Life assurance
Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
Equal Opportunity Statement
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of the position, please let us know or submit a request.
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Location - Must be within a commutable distance to Gatwick (1-2 days office presence required)
Working fully embedded within a growing program, you will be responsible for handling product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into the Complaints Database, where required.
Key Responsibilities
Duplicate search to locate initial TC report
Adding any additional information into case e.g. reporter full address
Adding description of what products have been returned into case and coding batch number
Identifying any reported Safety information and passing this onto the Safety Team
Labelling the returned products with Case Number
Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
Keeping a log of all requests for financial reimbursement from pharmacies
Printing and sending results of investigation to customers
Investigating and responding to any customer enquiries related to replacement / credit. For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised
Ad-hoc tasks e.g. filing/archiving, printing of letters
Filing and archiving
Complying with the client's SOPs
Your Profile
Bachelor's degree in a scientific or healthcare‑related field
Prior experience in a PV or Product Quality type role
Knowledge of clinical trial processes, regulations, and guidelines
Excellent organizational and communication skills
Ability to work collaboratively in a fast‑paced environment with attention to detail
Right to work in the UK
Ability to commute to the office 1-2 times a week
What ICON Can Offer You
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and focus on well‑being and work life balance opportunities for you and your family.
Our Benefits Examples Include
Various annual leave entitlements
Health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being
Life assurance
Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
Equal Opportunity Statement
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of the position, please let us know or submit a request.
#J-18808-Ljbffr
