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- Tasks: Join us as a Patient Recruitment Associate, helping recruit patients for clinical studies through tele-screening.
- Company: ICON plc is a leading healthcare intelligence and clinical research organisation committed to innovation and excellence.
- Benefits: Enjoy competitive salary, flexible benefits, health insurance, and a supportive work-life balance.
- Why this job: Be part of a diverse team making a real impact in healthcare while having fun at work!
- Qualifications: Strong communication skills, proactive attitude, and basic IT literacy are essential; medical terminology knowledge is a plus.
- Other info: This is a part-time, fixed-term contract role with shift and weekend work required.
The predicted salary is between 24000 - 36000 £ per year.
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Location: Coventry, UK
At Accellacare - an ICON Company, it’s our people that set us apart. As a global provider of drug development solutions, our work is serious business but that doesn’t mean we can’t have fun whilst we do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!
The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients onto our current studies. Acting as the main point of contact for the recruitment of patients through tele-screening into the various studies and to administer, maintain and co-ordinate the logistical aspects of relevant clinical trials.
- Patient Recruitment/Tele screening – asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.
- Maintaining Patient appointment diary ensuring that entries are accurate and up to date.
- Provide customer care by working cooperatively and building positive, constructive patient relationships.
- Communicate effectively with internal and external customers.
- Strive to meet personal and team targets.
- Work in strict confidentiality in all forms including electronically, written form and verbal.
- Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.
- Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects.
- Business curiosity that encompasses ICON values.
- Proactively keep up to date with current studies, identifying any training needs.
This role involves shift and weekend work.
Your profile
- Excellent communication skills along with strong influencing skills.
- Excellent interpersonal skills and telephone manner.
- Pro-active, flexible and able to multi-task.
- Good organisational skills with attention to detail.
- Able to work under pressure and to deadlines.
- Self-motivated.
- IT literate.
- A basic understanding of medical terminology would be helpful but not essential.
What ICON Can Offer You
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work-life balance opportunities for you and your family.
- Various annual leave entitlements.
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance.
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Patient Recruitment Associate- fixed-term contract employer: ICON plc
Contact Detail:
ICON plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Recruitment Associate- fixed-term contract
✨Tip Number 1
Familiarise yourself with the clinical research landscape. Understanding the basics of clinical trials and patient recruitment will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare and clinical research fields. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at ICON.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios in patient recruitment. Think about how you would handle difficult conversations or manage multiple tasks under pressure.
✨Tip Number 4
Showcase your communication skills during any interactions with ICON. Whether it's through emails or phone calls, being clear, concise, and professional will leave a positive impression and highlight your suitability for the role.
We think you need these skills to ace Patient Recruitment Associate- fixed-term contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Recruitment Associate role. Emphasise your communication skills, organisational abilities, and any experience in healthcare or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of ICON plc that attract you, such as their commitment to diversity and innovation in clinical research.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've successfully managed tasks under pressure or built positive relationships with clients or patients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at ICON plc
✨Showcase Your Communication Skills
As a Patient Recruitment Associate, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering questions in a concise manner and consider how you can convey complex information simply.
✨Familiarise Yourself with Medical Terminology
While a deep understanding of medical terminology isn't essential, having a basic grasp can set you apart. Brush up on common terms related to clinical trials and patient recruitment to show your enthusiasm and readiness for the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will highlight your capability to handle the responsibilities of the position.
✨Express Your Team Spirit
ICON values teamwork and collaboration. Be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team goals or supported colleagues, showcasing your ability to build positive relationships.
