At a Glance
- Tasks: Support critical data centre operations with installations, maintenance, and fault resolution.
- Company: Rapidly growing organisation committed to diversity and employee satisfaction.
- Benefits: Challenging work environment with opportunities for growth and development.
- Other info: Flexible shift patterns and a supportive culture await you!
- Why this job: Join a dynamic team and make a real impact in a vital tech space.
- Qualifications: Experience in data centres and knowledge of structured cabling required.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. We have successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We are seeking a Data Centre Support Engineer to deliver high-quality infrastructure support within a critical data centre environment. This is a hands-on role supporting IMACD services, fault resolution, installations, decommissions and ongoing maintenance, working closely with client teams to ensure service excellence and SLA compliance. The role operates on a shift pattern within a 24x7x366 environment and reports to the Data Centre Supervisor.
What you’ll be doing as our Data Centre Support Engineer:
- Deliver IMACD services, including installations, moves, upgrades, refreshes, and decommissions of IT infrastructure.
- Rack, stack, and decommission servers, network hardware, and associated equipment within data centre environments.
- Install, manage, label, trace, and recover structured cabling (copper and fibre) in line with client standards.
- Provide first-line hardware and infrastructure support, including component swaps, diagnostics, and assisted fault resolution.
- Support incident and change management processes by following approved procedures and escalation paths.
- Maintain accurate documentation, asset records, work orders, and ticket updates within client and ONNEC systems.
- Carry out technology space inspections and ensure housekeeping and safety standards are maintained.
- Escort and supervise third-party vendors and client teams working within secure technology areas.
- Ensure full compliance with health & safety, quality, and client-specific operational requirements.
- Participate in shift handovers, 24x7 rota coverage, and out-of-hours or weekend activities as required.
What we’re looking for in our Data Centre Support Engineer:
Essential:
- Experience working in a data centre environment (IMACD / hardware deployment).
- Knowledge of structured cabling (copper and fibre) and data centre standards.
- Experience with ticketing and asset management systems.
- Strong attention to detail with the ability to follow processes and procedures.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexible approach to shift work, including nights and weekends.
- Competent in MS Office (Outlook, Word, Excel).
Desirable:
- CompTIA A+, Network+ or similar IT certifications.
- Experience within a banking or enterprise IT environment.
- Previous data centre or structured cabling certifications (e.g. BICSI).
Data Centre Support Engineer - Slough employer: iCobus Limited
As a rapidly growing organisation based in Slough, we pride ourselves on fostering a challenging and supportive work environment that prioritises employee satisfaction and development. Our commitment to equality, diversity, and inclusion has been recognised with the Investors in Diversity Foundational Award, making us an excellent employer for those seeking meaningful careers in the data centre sector. With opportunities for growth and a focus on service excellence, joining our team as a Data Centre Support Engineer means being part of a dynamic workplace that values your contributions and encourages professional advancement.
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