Managed Services Cover Engineer

We are seeking an experienced Managed Services Cover Engineer to provide planned and reactive cover across a number of prestigious client environments. This is a varied, hands-on position supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client locations.

The role requires someone highly adaptable who is comfortable moving between technical data centre environments and professional corporate office environments, delivering consistently high levels of service wherever they are deployed. Alongside the technical responsibilities, the successful candidate will also provide operational and administrative support helping the wider team with day-to-day coordination and administration. Strong Microsoft Office skills, organisation and attention to detail are therefore important elements of the position.

As this position supports multiple client locations, flexibility is essential. Working hours may vary between 07:00 and 22:00 Monday to Friday depending on the location and operational requirements.

What you'll be doing as our Managed Services Cover Engineer:

• Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
• Rack, stack and patch servers, network equipment and associated infrastructure.
• Carry out structured cabling installations, fault finding and cable tracing.
• Provide MAC and desktop support activities including device deployments, patching and desk moves.
• Support end-user technology and peripheral installations.
• Maintain accurate asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support technology room inspections, audits and housekeeping activities.
• Provide general operational and administrative support to the wider Managed Services team when required.
• Assist with maintaining and updating records, information and day-to-day documentation using Microsoft Office applications.
• Support day-to-day coordination activities and administrative requirements during periods of engineering downtime.
• Work effectively across both data centre and corporate/end-user environments, adapting your approach to the client and location.
• Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
• Escalate risks, incidents and service issues appropriately.
• Contribute to a positive team culture and support wider team activities when required.

What we're looking for in our Managed Services Cover Engineer:

• Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
• Structured cabling installation, testing and fault-finding experience.
• Knowledge of copper and fibre cabling standards.
• Experience supporting enterprise IT hardware and infrastructure.
• Strong understanding of asset management and ticketing systems.
• Good working knowledge of Microsoft Office applications.
• Strong organisational and administrative skills with good attention to detail.
• Excellent communication and stakeholder management skills.
• Confidence working within both technical and professional corporate environments.
• Ability to work independently and manage competing priorities.
• A professional, adaptable and customer-focused approach.
• Flexibility to travel between different client locations and work varying shift patterns.
• A valid driving licence is a prerequisite.

If you feel you have the required skills and experience, click apply now to be considered as our Managed Services Cover Engineer – we’d love to hear from you.