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- Tasks: Supervise daily operations, ensuring compliance with health and safety regulations and excellent customer service.
- Company: Join a leading creative education network with over 40 years of experience.
- Benefits: Enjoy competitive salary, pension scheme, healthcare plan, and discounts on courses.
- Other info: Diverse and inclusive workplace committed to professional growth and development.
- Why this job: Make a real impact in a dynamic environment while supporting the next generation of creative talent.
- Qualifications: Experience in facilities management or customer-facing roles; musical knowledge is essential.
The predicted salary is between 30451 - 30451 £ per year.
AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields.
Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.
SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans over 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students.
ICMP (The Institute of Contemporary Music Performance) is a leading UK music school with campuses in London and in 2025 opening in Liverpool and Leeds. For over 35 years, ICMP has been at the forefront of contemporary music education, offering personalised, industry-focused training to help students thrive in the competitive music industry.
The role of the Facilities Supervisor is to support the Facilities Manager in the management of the day-to-day operations of ICMP buildings, ensuring that all legal, contractual and internal performance obligations, as well as all customer service obligations are met in an efficient and timely manner. This includes maintaining compliance with all relevant Health and Safety regulations, managing security and cleaning, building contractors and any other on-site contractors. It also involves the first line supervision of the Facilities Assistants and Casual Assistants.
Main Duties and Responsibilities
- Manage ICMP’s day to day compliance with all Health and Safety related regulations including Fire Safety, First Aid and incident reporting, delegating tasks to team members, and ensuring timely progress as appropriate.
- Operationally maintain ICMP’s asset register (including bar coding, logging, reporting and yearly stocktake).
- Deliver ICMP’s waste management operations, ensuring that the contractor delivers the agreed SLA.
- Schedule and deliver ICMP’s general infrastructure maintenance and PPM, delegating tasks to team members, and ensuring timely progress, as appropriate.
- Manage ICMP’s stationery and office support needs, ensuring stock levels are maintained.
- Support the Facilities Manager in delivering the budget as required.
- Assist the Facilities Manager in the delivery of any project and refurbishment works.
- Attend and assist as required with open days and events.
- Assist with induction and training of Facilities Assistants and monitor the performance of team members, identifying the need for further training where appropriate.
- Ensure team morale and focus is maintained and that team delivers exceptional customer service to all stakeholders in an efficient and timely fashion.
- Manage the Facilities Team staff rota ensuring all sites are manned appropriately at all times.
- Manage the asset database and lead the team on any changes or developments.
- Manage the purchasing of items such as stationary, cleaning and toilet supplies, facilities shop stock and vending.
- Administer petty cash.
- Assist the finance team with end of month reconciliation for Facilities.
Person Specification
ICMP is seeking to appoint highly skilled, dynamic, flexible, and committed people with the potential to help us realise our mission and strategic objectives. The appointing panel will, therefore, require sufficient evidence of ability and achievement in each of the following areas to make an appointment. The criteria below are essential to the requirements of the post. The selection panel will be looking for evidence of these criteria in your application form and interview only.
Qualifications/Training
- NEBOSH / IOSH qualification is desirable if not essential.
Experience
- Previous experience as a facilities assistant or a customer facing role, musical knowledge essential.
Skills Required
- Excellent communication skills.
- An ability to motivate, drive and performance manage junior team members.
- Be self-disciplined and organised in the approach to duties.
- An ability to problem solve, fault find and demonstrate initiative.
- Possessing the confidence to challenge pre-existing constructs where necessary is often required as is an ability to be confident when liaising with people at all levels.
- A good understanding of working in facilities and building services from within HE, FE or corporate sector is beneficial but not essential.
To improve the diversity of our academic team, we especially welcome applications from women, those with a disability, and those from an ethnic minority background.
Note: ICMP is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.
Benefits
- Employee Assistance Programme.
- Auto-Enrolment Pension Scheme with Royal London Pension.
- Cycle to Work Scheme.
- Enhanced Maternity and Adoption Pay.
- Enhanced Paternity Pay.
- Occupational Sick Pay.
- Healthcare Cash Plan.
- Group Income Protection (Legal & General).
- Life Assurance (Legal & General).
- Season Ticket Loans.
- Ride to Work Scheme.
- Staff Discounts – Short Courses.
Facilities Team Supervisor in London employer: ICMP
Contact Detail:
ICMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the creative media sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Facilities Team Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we're all about creativity and innovation, think of ways you can showcase your unique approach to facilities management that aligns with our mission at ICMP.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and problem-solving. We want to see how you handle challenges and motivate your team, so be ready to share some real-life examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our creative community at ICMP.
We think you need these skills to ace Facilities Team Supervisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Facilities Team Supervisor role. We want to see how you can contribute to our mission at ICMP, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves supervising a team and liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to convey your ideas and experiences.
Highlight Problem-Solving Abilities: We’re looking for someone who can think on their feet and tackle challenges head-on. In your application, share examples of how you've successfully solved problems in previous roles, especially in facilities management or customer-facing positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at ICMP.
How to prepare for a job interview at ICMP
✨Know Your Stuff
Make sure you understand the role of a Facilities Team Supervisor inside out. Familiarise yourself with health and safety regulations, compliance requirements, and the day-to-day operations of facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to delegate tasks effectively and maintain team morale, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a health and safety incident or a last-minute event setup. Think through potential scenarios beforehand and outline your problem-solving approach. This will demonstrate your critical thinking and readiness for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, upcoming projects, or the company's vision for facilities management. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.