CRM Executive (HubSpot) in London

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance and SAE Institute UK.

The CRM Executive is a well-connected and experienced industry professional who will own, develop and expand AD Education UK’s HubSpot Marketing Enterprise platform for ICMP and SAE UK. This includes data and platform health, workflow management, establishing best practice, sending email marketing campaigns, and working with the marketing teams to execute strategies to meet student recruitment targets. Fundamental to this role is experience in managing and developing HubSpot Marketing Enterprise platform.

This role will work across multiple brands, utilising HubSpot, an accompanying SalesForce integration, and other tools, to drive recruitment and nurture applicants through email marketing. The role holder will require strong data/analytical skills, extensive digital marketing knowledge, attention to detail and brand management experience. Basic design skills will be useful to support the visually dynamic products we’re selling. This role will be expected to contribute to, and be party to strategic and operational plans, adding value to the business.

• Serve as the company's HubSpot and CRM expert - ensuring accurate set-up and effective use of the platform from teams; supporting day-to-day usage; actively contributing to a roadmap of development.
• Own and improve the data structure within HubSpot, ensuring it not only delivers for HubSpot business users, but complements and works alongside our CRM (currently SalesForce) and other technology solutions.
• Oversee and optimise data health within HubSpot, pinpointing issues and escalating to the relevant stakeholders and IT team, and resolving in a timely manner.
• Create and optimise data segments for campaigns, lead scoring for email and other channels.
• Work closely with local marketing teams, and wider group IT team, to understand pain points, ensure integrations run smoothly and maximise capabilities of the tech stack.
• Develop processes, best practices, guidelines and documentation for effective HubSpot usage for the local marketing teams.
• Provide HubSpot training and support to employees as required.
• Identify areas for process improvement, across brands.
• Stay up-to-date on new HubSpot product developments and ensure adoption where appropriate.
• Configure, test, and roll out new HubSpot tools, plugins, integrations, workflows, landing pages, etc.
• Responsible for defining priorities and contributing to a roadmap of enhancements, ultimately ensuring the platform is developed and utilised to best meet business objectives.

• Overall management of HubSpot across multiple brands - where we market to both new applicants, current students and alumni.
• Oversight of the annual recruitment/sales ad-hoc email calendars and automations, spanning all products, across the full 12-month cycle.
• Advise on email campaign design, nurturing wider team to spread ownership, however retaining sign-off and sending of key campaigns.
• Mastermind and implement advanced automations to nurture leads through the long recruitment cycles seen in higher education.
• Working alongside local Marketing Teams, you will develop and implement effective automated ‘onboarding’ content to ensure applicants remain engaged through to the point of enrolment.
• Support the production of email campaigns in conjunction with local teams.
• Support the creation of content-led landing pages that support the email channel, moving applicants through the various sales funnels.
• Tracking and reporting on data health, lead generation and email performance, producing regular reports.
• Ongoing analysis of campaign performance, informing a process of continual split-testing and optimisation to improve overall channel performance. Feeding into formal reporting as required.

• Nurture and guide local teams, alongside brand-managers, to ensure brand consistency and tone of voice is maintained on comms sent from other marketing platforms – for example Eventbrite, Calendly etc.
• When required, support wider business to assist with the delivery of critical internal comms, potentially outside of the HubSpot environment.

• Contribute to the support of new growth areas, such as expansion into new locations, short course portfolio and expansion of online delivery.
• Be a valued member of key committees feeding into the annual operational plans established and strategic activities.
• Keep up-to-date on digital marketing developments and best practices.
• Other responsibilities as may be assigned relevant to the role from time to time.

For more information please see the job description here. Please submit your interest by using the Apply Now button and uploading your latest CV and covering letter. Please note: We are currently accepting applications from UK-based candidates only. Direct applications only—no recruitment agencies. The deadline for applications is close of business Monday 2nd February 2026. To improve the diversity of our academic team, we especially welcome applications from women, gender minorities, those with a disability, and those from an ethnic minority background. Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

• Employee Assistance Programme
• Auto-Enrolment Pension Scheme with Royal London Pension
• Cycle to Work Scheme
• Enhanced Maternity and Adoption Pay
• Enhanced Paternity Pay
• Occupational Sick Pay
• Healthcare Cash Plan
• Group Income Protection (Legal & General)
• Life Assurance (Legal & General)
• Season Ticket Loans
• Ride to Work Scheme
• Staff Discounts – Short Courses
• 50% off ICMP courses