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- Tasks: Support creative education by managing administration and registry processes.
- Company: Join a leading network of creative education institutes in the UK.
- Benefits: Competitive salary, employee assistance programme, pension scheme, and more.
- Why this job: Shape the future of students and empower their creativity.
- Qualifications: Experience in administration and strong customer service skills.
- Other info: Diverse and inclusive environment with opportunities for all.
The predicted salary is between 30000 - 40000 £ per year.
AD Education UK is a growing network of leading creative education institutes in the UK. The group's institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.
Location: London
Salary: Up to £36,328 per annum (based on experience)
Hours: Full-Time 37 hours per week
Contract Type: Permanent
Closing date: 24th February 2026
About The Role
The Administration Manager is responsible for providing a professional support service to all colleagues at AD Education UK, including responsibility for coordination and maintenance of the administration and registry processes and framework for our institutions and partner universities. Supporting the Head of Academic Quality, the role will ensure execution of effective student and programme support and excellent customer service to students and academics. This includes working closely with the Quality, Assessment, Student Records, Data & Systems and Education teams on a variety of operational and strategic planning activities, projects and events related to administrative support functions and processes. The role will also have an allocation of programme acting as the main point of contact for enquiries related to taught programmes from teaching staff and from students, referred to by the Student Advisors and Programme/Campus Admin, ensuring enquiries are dealt with efficiently and fairly working closely in support of Programme Leaders.
Like much of the creative sector, ADE celebrates diversity and values the power of individuality. We are committed to fostering a supportive and inclusive environment where every student can thrive, regardless of background or experience. As a key member of our team, you will play a vital role in shaping the future of our students, empowering them to unleash their creativity and achieve their full potential. However, we recognise that barriers still exist in access and success for underrepresented groups. To improve the diversity of our academic team and help close these gaps, we strongly encourage applications from women, as well as individuals from global majority backgrounds and those with disabilities. Your unique experiences and perspectives are not only welcomed but essential in shaping a more inclusive and representative creative industry.
Closing date for applications: 24th February 2026
As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.
Benefits
- Employee Assistance Programme
- Auto-Enrolment Pension Scheme
- Other Attractive Benefits
Administration Manager - London employer: ICMP
Contact Detail:
ICMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager - London
✨Tip Number 1
Network like a pro! Reach out to people in the creative education sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AD Education UK and its values. Show us how your skills align with our mission of creativity and innovation. Tailor your responses to highlight your experience in administration and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experiences clearly and how they relate to the role of Administration Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our creative community.
We think you need these skills to ace Administration Manager - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Manager role. Highlight your relevant experience in administration and support services, and show us how you align with our values of creativity and innovation.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to provide excellent customer service and coordinate administrative processes effectively.
Be Authentic: Let your personality shine through in your application. We value individuality and diversity, so don’t hesitate to share your unique experiences and perspectives that could contribute to our creative environment.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ICMP
✨Know the Company Inside Out
Before your interview, take some time to research AD Education UK and its institutions. Understand their values, mission, and the creative media landscape they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Administration Manager, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and ensure efficient processes, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've had to handle difficult enquiries or support students effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Inclusivity and Diversity
AD Education UK values diversity and inclusivity, so be prepared to discuss how you can contribute to this environment. Share your thoughts on fostering an inclusive atmosphere and any relevant experiences you have in supporting underrepresented groups. This will resonate well with the interviewers.