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- Tasks: Provide tech support to students and maintain campus facilities.
- Company: SAE is a creative media institution that values diversity and inclusion.
- Benefits: Enjoy perks like an Employee Assistance Program and pension scheme.
- Why this job: Join a vibrant team, enhance your skills, and make a real impact on student learning.
- Qualifications: Good degree in a related field and a passion for creative media required.
- Other info: Flexible hours with opportunities for evening and weekend work.
Hourly Paid Campus Support Technician – Leeds
AD Education UK is a growing network of leading creative education institutes in the UK. The group\’s institutions are united around strong values and a shared vision for creativity and innovation within creative media education. With over 40 years of pioneering sector‑leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market‑leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.
SAE was established in 1976, spans the globe with over 50 campuses in 23 countries and delivers world‑class education to over 12,000 students in state‑of‑the‑art creative facilities. Our students come from diverse social, cultural, educational and artistic backgrounds, and we embrace those differences to allow each student to develop their own style and apply it to industry skills. Our ultimate goal is to prepare students for a realistic work environment, making the course, facilities, lecturers and atmosphere as close to the industry working environment as possible.
Job Details
- Contract: Hourly Paid
- Salary: ÂŁ12.60 per hour
- Location: SAE Creative Media Institute, Leeds
Key Responsibilities
- Provide technical support and guidance to students during practical sessions, helping them get the most out of their learning environment.
- Assist the Campus Manager in maintaining a prideful campus estate and supporting Health and Safety.
- Offer front‑line exemplary service and technical support to students across all academic disciplines.
- Ensure classrooms and studios are prepared for lessons, maintained, and kept clean and professional.
- Oversee and facilitate student‑directed study in timetabled sessions.
- Support open events, trips, showcases (both on campus and at external locations), including configuration, transport, and set‑up of equipment.
- Deliver demonstrations, tutorials and practical assessments, supporting students during sessions.
- Demonstrate the safe, effective use of equipment and software, troubleshooting and resolving any issues.
- Work cooperatively and flexibly with the team, contributing actively to all courses and events.
- Enforce appropriate student behaviour and studio usage during practical sessions.
- Participate in team meetings and share feedback on student progress.
- Facilitate student studio bookings, collection and returns of equipment, and monitor attendance of practical sessions.
- Keep records of equipment loans to students.
- Stay up to date with new technologies and industry trends.
Estates Maintenance and Management
- Operate and maintain specialist facilities including studios, edit suites and technical equipment.
- Take responsibility for equipment and resources, resolving and reporting faults immediately.
- Open and lock up the campus and building as required.
- Act as fire marshal and appointed first responder.
- Ensure Health and Safety issues are assessed and monitored appropriately.
- Monitor stock levels for consumables and raise orders.
- Manage and maintain the asset register/databases, tracking, organising and distributing equipment and resources as required.
Other Duties
- Work and act in accordance with SAE\’s values, adhering to all policies and procedures.
- Undertake any other duties as required, commensurate with experience and seniority.
- Promote and ensure safe working practices and team well‑being.
- Demonstrate and promote professional and ethical behaviour and appearance at all times.
- Support periods of absence and workload peaks and troughs across the regional team.
Key Performance Indicators
- Demonstrated performance in provision of tutorial and technical support, evidenced by positive feedback from students, staff and stakeholders.
- Attendance at all SAE events as required.
- Familiarity with SAE policies and procedures.
- Accurate and timely record‑keeping with tasks completed in line with deadlines.
- Colleague feedback reflecting flexible, supportive and productive teamwork.
- A safe, professional, clean and productive work environment.
- Professional representation of the campus, enhancing its image and reputation.
- Completion of all duties on time and as directed.
Essential Qualifications
- Good degree in a related field.
- Knowledge of and industry experience in a related discipline area.
- Technical ability or willingness to learn/understand hardware/software.
- Flexible and adaptable approach to work, with priority, organisation and workload management.
- Right to work in the UK and live within commuting distance to Leeds campus.
- Availability for evenings and weekends when required.
- Preferably audio engineering or film production experience.
Desirable Qualifications
- Technical ability or willingness to learn hardware/software associated with degree programmes.
- Experience teaching or training practical skills in related topics.
- A passion for creative media.
- Experience in Project‑Based Learning, Flipped Classroom and other contemporary learning facilitation methods.
- Experience using technology in learning, including Virtual Learning Environments.
EEO Statement
SAE is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.
Benefits
- Employee Assistance Programme
- Auto‑Enrolment Pension Scheme
Application Process
Please submit your interest by using the Apply button and uploading your latest CV and covering letter.
Contact
Senior level: Entry level
Employment type: Full‑time
Job function: Other (IT Services and IT Consulting)
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Hourly Paid Campus Support Technician - Leeds employer: ICMP - The Institute of Contemporary Music Performance
Contact Detail:
ICMP - The Institute of Contemporary Music Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hourly Paid Campus Support Technician - Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies and equipment used at SAE. This will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of SAE, especially those in technical support roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with student support and technical troubleshooting. Be ready to share specific examples of how you've helped others in a learning environment, as this is crucial for the role.
✨Tip Number 4
Showcase your flexibility and adaptability during the interview. Highlight any experiences where you've successfully managed multiple tasks or adapted to changing situations, as these skills are essential for this position.
We think you need these skills to ace Hourly Paid Campus Support Technician - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Campus Support Technician. Emphasise any technical support roles you've held, as well as your ability to work in educational environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting students and enhancing their learning experiences. Mention specific examples of how you've provided technical support or facilitated learning in previous roles.
Highlight Relevant Qualifications: Clearly state your degree and any additional qualifications that are relevant to the position. If you have experience with specific hardware or software mentioned in the job description, be sure to include that.
Showcase Your Soft Skills: The role requires flexibility, teamwork, and communication skills. Use your application to demonstrate these qualities through examples from your past experiences, showing how you can contribute positively to the team.
How to prepare for a job interview at ICMP - The Institute of Contemporary Music Performance
✨Showcase Your Technical Skills
Be prepared to discuss your technical abilities and any relevant experience you have with hardware and software. Highlight specific examples where you've successfully resolved technical issues or provided support in a learning environment.
✨Demonstrate Your Teamwork
This role requires collaboration with colleagues and students. Share examples of how you've worked effectively in a team, especially in high-pressure situations or during events. Emphasise your flexibility and willingness to support others.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the role. Be ready to discuss how you would ensure a safe working environment for students and staff, as well as your experience in managing safety protocols.
✨Express Your Passion for Creative Media
Convey your enthusiasm for creative media and education. Discuss any relevant projects or experiences that demonstrate your commitment to helping students thrive in their learning journey, and how you keep up with industry trends.
