At a Glance
- Tasks: Support students with finance queries and manage student debt lifecycle.
- Company: Join SAE UK, a global leader in creative media education.
- Benefits: Competitive salary, healthcare plan, pension scheme, and generous leave.
- Other info: Be part of a supportive team dedicated to fostering talent and inclusivity.
- Why this job: Make a real difference in students' financial journeys while growing your career.
- Qualifications: Strong communication skills and experience in credit control or accounts receivable.
The predicted salary is between 36000 - 44000 £ per year.
Location: Based at SAE London Campus
Contract Type: Permanent
Hours: Full-time - 37 hours per week
Salary: Grade 7, Up to £30,756 depending on experience
Closing Date: 7 September 2026
About Us
SAE UK, with campuses in London, Liverpool, Leeds, Glasgow and Leamington Spa, is part of the SAE global brand. SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries.
About The Role
The Campus Finance Support Officer is responsible for the complete lifecycle of the student debt, including working with stakeholders and supporting teams to achieve timely billing, effective collections, accurate reporting and resolution of outstanding balances in line with institutional policies. This role will oversee and be responsible for posting of receipts, credit control, month end reconciliation tasks and various project works.
Key Responsibilities
- Help new and existing students by addressing queries in the finance inbox.
- Active debt chasing and regular reporting to the finance team as discussed with AR manager.
- Proactively address and identify student payment queries in line with ICMP and SAE payment policies and T&Cs.
- Regular follow up with students on missed payment plans and collection of such payments on-site, via the telephone and email.
- Changes to SLC portal through change of circumstances and clearing of old queries.
- Strong understanding and addressing of government agency payment terms and funding gap issues in line with ICMP policies.
- Resolving or escalating tuition fee related student disputes and shortfalls.
- Work in a flexible manner, undertaking such other duties and tasks as reasonably requested.
- Actively participate in financial projects for both ICMP and SAE.
- Preparing month-end credit control reporting following collation and review of student debt.
- Participate in month-end closing tasks and reconciliation of the Sage and the Student Management System.
Other
- Always work and act in accordance with ICMP values, adhering to all policies and procedures.
- Promote and ensure safe working practices and team well-being.
- Always demonstrate and promote professional and ethical behaviour and appearance.
- Work cooperatively and flexibly with the team and campus team to support periods of absence, workload peaks and undertake other duties and tasks as required.
Key Performance Indicators
- Accuracy and timely completion of tasks.
- Administration of general queries responded accurately and promptly, all completed in line with procedure and deadlines.
- Evidence of a professional, customer-centric service provided to the team, students, and colleagues.
- Familiarity and adherence with ICMP policies and procedures.
- Positive colleague feedback of working flexibly as a supportive and productive member of the team.
- Maintenance of a safe, professional, clean and productive working environment, with all health and safety activities completed diligently and in line with timescales.
- Always representing the campus in a professional manner that enhances the image and reputation for the team, campus and the SAE brand in general.
- All duties are carried out and completed on time and as directed.
- Strong understanding of accounting for receivables and reconciliation of month end account. This includes raising of invoices, preparing reports, collaboration with general ledger and resolving queries.
Person Specification
Essential
- Articulate and persuasive credit controller skills with cultural awareness.
- Excellent negotiation and query resolution skills.
- Strong understanding of receivables and collection procedures.
- Proficient in use of technology, databases and office software, i.e. Microsoft Office/ Google, and data management systems.
- Must be proficient in the use of Excel for reporting purposes.
- Experience in understanding and working with internal controls and process improvements.
- Full working rights for the UK.
- Proven track record of success in a role within a credit control and accounts receivable function.
Desired
- Knowledge and experience with UK Funding Agencies, working in the SLC portal.
- Knowledge and experience with accounting packages (Sage).
- Previous experience in an accountancy role.
- Part or full AAT qualified professional.
Why Work With Us?
At ICMP, we're passionate about supporting talent and fostering a culture of professionalism, creativity, and inclusivity. You'll be joining a collaborative and supportive team with a shared mission to deliver an exceptional educational experience for our students.
Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.
Benefits
- Long Service Award Policy
- Enhanced Maternity and Adoption Pay
- Healthcare Cash Plan via Healthshield
- Employee Assistance Program
- Auto-Enrolment Pension scheme with Royal London
- ADE will match your contributions up to 3% of your salary
- Cycle to work scheme
- Life Assurance (Legal & General)
- Enhanced Paternity Pay
- Occupational Sick Pay
- Group Income Protection (Legal & General)
- Season Ticket Loans
- Staff Discounts - Short Courses 2025-2026
- 3 business closure days in addition to 33 days of entitled AL inclusive of public/bank holidays
Campus Finance Support Officer employer: ICMP - The Institute of Contemporary Music Performance
At SAE UK, we pride ourselves on being an exceptional employer that champions creativity and inclusivity within a vibrant educational environment. Located in the heart of London, our campus offers a collaborative work culture with ample opportunities for professional growth, supported by comprehensive benefits such as enhanced maternity and paternity pay, a healthcare cash plan, and a cycle to work scheme. Join us in shaping the future of the creative media industries while enjoying a fulfilling career that values your contributions and well-being.
Contact Details:
ICMP - The Institute of Contemporary Music Performance Recruitment Team
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