Program Supervisor 16530501

Location: 1225 Halsey St, New York, NY 11237, USA

Education: Bachelor’s degree in a recognized mental health discipline (social work, psychology, nursing, rehabilitation counseling, etc.).

Experience: Minimum of 3 years of direct service experience working with individuals with mental illness. Supervisory experience preferred.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite - 1225 Halsey St, New York, NY 11237

About the Role: This position supports the Program Director in overseeing clinical services, staff supervision, quality management, property accountability, fiscal oversight, and community relations within a residential mental health program. The role ensures that treatment services meet regulatory standards, staff receive appropriate guidance and training, and residents receive high-quality rehabilitative and clinical support. This position plays a key leadership role in maintaining program compliance, supporting staff performance, and fostering a safe, therapeutic environment for residents.

Primary Responsibilities:

• Clinical Services Oversight: Assign caseloads, coordinate staff activities, and oversee delivery of treatment services. Provide clinical oversight of symptom assessment and rehabilitative services. Monitor individual and group counseling sessions for quality and adherence to guidelines. Ensure staff gather and evaluate medical, psychological, and social information for treatment planning. Review case records, treatment plans, assessments, progress notes, and data entry for accuracy and completeness. Educate staff on available clinical services, recreational activities, and agency programs. Review crisis assessments and guide staff on crisis intervention techniques. Ensure staff accompany residents to medical, social service, and government appointments. Report serious incidents and complete incident reports. Lead clinical meetings in the Program Director’s absence. Ensure compliance with safety and infection-control policies. Assist with scheduling, time-clock edits, and ensuring compliance with attendance policies. Recommend disciplinary actions and conduct disciplinary counseling when authorized. Participate in performance evaluations, recognition recommendations, and merit assessments. Conduct staff supervision per program and division policy. Ensure staff complete required in-service and vendor-provided training. Conduct trainings on clinical topics, charting, safety plans, emergency procedures, and exposure control. Support employee accident reporting and workers’ compensation submissions. Monitor workplace morale and address harassment or discrimination concerns. Assist with onboarding, orientation, and supervision of volunteers and interns. Oversee administrative tasks such as recordkeeping, equipment maintenance, visitor reception, and supply management.
• Property Accountability: Maintain accountability and serviceability of program property, including vehicles. Report and investigate lost, stolen, or damaged property. Recommend purchases and conduct regular inspections of property and resident rooms. Recommend disciplinary action for staff negligence involving property loss or damage.
• Quality Management: Ensure compliance with federal, state, city, and agency regulations. Monitor quality of rehabilitative services. Assist with mission-aligned program development. Coordinate with Quality Assurance and Corporate Compliance for audits. Review corrective action plans, incident reports, and evaluation reports. Assist with statistical data submission.
• Fiscal Oversight: Assist with budget control, spending prioritization, and monitoring. Review and recommend approval of purchase orders and financial requests. Oversee resident fund management and census monitoring. Support efforts to maximize revenue through entitlements and occupancy.
• Consumer & Family Involvement: Educate staff on the value and levels of consumer and family involvement. Develop strategies and activities that foster collaboration with families. Support development of consumer involvement committees.
• Community Relations: Promote mental health programs within the community. Serve as liaison to elected officials and community boards. Educate staff and residents on maintaining constructive community relationships. Collaborate with organizations on long-term mental health program planning.
• Investigations: Conduct internal investigations of incidents as directed by the Program Director.
• General Duties: Maintain consistent attendance and participate in on-call rotation. Perform additional tasks such as facility inspections, landlord communication, hosting visitors, and committee participation. Other duties as assigned.

Qualifications:

• Ability to coordinate staff activities and work within a multidisciplinary team.
• Strong project management, delegation, and task-completion skills.
• Ability to manage resources effectively.
• Ability to work respectfully with residents, families, and staff with cultural sensitivity.
• Ability to serve as a positive role model.
• Ability to develop, evaluate, and modify case management plans.
• Strong written communication and documentation skills.
• Effective interpersonal communication and collaboration skills.
• Ability to work independently and adhere to safety and accountability standards.
• Strong emotional intelligence and compassion.
• Ability to identify problems and propose solutions.
• Reliable attendance and adherence to policies and regulations.

Education Required: Bachelor of Arts or better.

Experience:

Licenses & Certifications:

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.