At a Glance
- Tasks: Support the Sales team by processing orders and handling customer inquiries efficiently.
- Company: Join a dynamic company focused on delivering exceptional customer experiences in the UK and Ireland.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Other info: Ideal for those who thrive in fast-paced settings and are eager to learn.
- Why this job: Be part of a passionate team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and Orders to Cash processes is essential; strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Sales Support Specialist role at ICL Group. This is a fantastic opportunity for someone looking to combine Orders to Cash process skills with customer service excellence. As Sales Support Specialist you will be focused on the Orders to Cash process for the UK and Ireland business and direct customer communication. You will have the opportunity to work with our skilled and professional Sales team, to build good relationships with our customers and liaise with Warehousing and Logistics. You will have a 'can do' attitude and communicate clearly, working closely with the Sales Support Manager and the entire Sales Support Team.
Responsibilities
- Process daily Invoices and Order confirmation documentation
- Handle customer enquiries and orders with accuracy and efficiency, within 24 hours of receipt
- Maintaining and updating customer information on internal system such as address/prices/specific requirements, to ensure accurate completion of orders.
- Log customer interactions and activity accurately within the company’s CRM system and via email.
- Conduct regular review of Customer Overdue status to ensure payments are made to agreed payment terms
- Liaise with customers regarding any disputes related to invoicing or payment discrepancies.
- Support wider finance team with administrative tasks and reporting, where necessary
Requirements
- A positive and proactive attitude, with a commitment to delivering high-quality customer service.
- Prior experience in fast moving Orders to Cash process and customer service is essential.
- Excellent verbal and written communication skills, with a professional and courteous demeanour.
- Proficiency in using Microsoft Office.
- Experience of CRM/ERP systems
- Strong problem-solving skills, with the ability to manage and resolve queries effectively.
- Ability to work well within a team while managing individual responsibilities proficiently.
- Ability to work efficiently in a fast-paced environment.
- Good organisational skills and attention to detail.
- To be confident of your own ability and skills, but able to learn and listen and develop.
- A confident communicator who understands that a positive attitude gets great results.
Nice-to-Haves
- Experience with QAD CRM system
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative and Sales
Industries
- Wholesale
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Sales Support Specialist in Ipswich employer: ICL Group
Cleveland Potash Ltd. is an excellent employer, offering a dynamic work environment at the Boulby Mine where you can make a significant impact on the training and development of staff in the heavy industry sector. With a strong focus on employee growth, we provide comprehensive training programmes and opportunities for professional advancement, all while fostering a collaborative and safety-conscious culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ICL Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ICL Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Specialist in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ICL Group:Your cover letter is your chance to shine! Tell us why you want to work at ICL Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ICL Group!
How to prepare for a job interview at ICL Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
