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- Tasks: Support the Sales team by processing orders and handling customer inquiries efficiently.
- Company: Join a dynamic company focused on delivering exceptional customer experiences in the UK and Ireland.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and Orders to Cash processes is essential; strong communication skills required.
- Other info: Ideal for those who thrive in fast-paced settings and are eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Sales Support Specialist role at ICL Group. This is a fantastic opportunity for someone looking to combine Orders to Cash process skills with customer service excellence. As Sales Support Specialist you will be focused on the Orders to Cash process for the UK and Ireland business and direct customer communication. You will have the opportunity to work with our skilled and professional Sales team, to build good relationships with our customers and liaise with Warehousing and Logistics. You will have a \’can do\’ attitude and communicate clearly, working closely with the Sales Support Manager and the entire Sales Support Team.
Responsibilities
- Process daily Invoices and Order confirmation documentation
- Handle customer enquiries and orders with accuracy and efficiency, within 24 hours of receipt
- Maintaining and updating customer information on internal system such as address/prices/specific requirements, to ensure accurate completion of orders.
- Log customer interactions and activity accurately within the company’s CRM system and via email.
- Conduct regular review of Customer Overdue status to ensure payments are made to agreed payment terms
- Liaise with customers regarding any disputes related to invoicing or payment discrepancies.
- Support wider finance team with administrative tasks and reporting, where necessary
Requirements
- A positive and proactive attitude, with a commitment to delivering high-quality customer service.
- Prior experience in fast moving Orders to Cash process and customer service is essential.
- Excellent verbal and written communication skills, with a professional and courteous demeanour.
- Proficiency in using Microsoft Office.
- Experience of CRM/ERP systems
- Strong problem-solving skills, with the ability to manage and resolve queries effectively.
- Ability to work well within a team while managing individual responsibilities proficiently.
- Ability to work efficiently in a fast-paced environment.
- Good organisational skills and attention to detail.
- To be confident of your own ability and skills, but able to learn and listen and develop.
- A confident communicator who understands that a positive attitude gets great results.
Nice-to-Haves
- Experience with QAD CRM system
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative and Sales
Industries
- Wholesale
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Sales Support Specialist employer: ICL Group
Contact Detail:
ICL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Familiarise yourself with the Orders to Cash process. Understanding this workflow will not only help you in interviews but also demonstrate your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Brush up on your CRM and ERP system knowledge. Being able to discuss your experience with these systems confidently can set you apart from other candidates, showing that you're ready to manage customer interactions effectively.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries or disputes in the past. Having specific scenarios ready to share can highlight your problem-solving skills and customer service excellence during discussions.
✨Tip Number 4
Showcase your teamwork abilities. Since you'll be working closely with the Sales Support Manager and team, emphasising your collaborative experiences can demonstrate that you're a good fit for their dynamic environment.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Orders to Cash process and customer service. Use specific examples that demonstrate your ability to handle customer enquiries and manage orders efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Support Specialist role. Emphasise your commitment to providing excellent customer service and your proactive attitude, as these are key qualities the company is looking for.
Highlight Communication Skills: In your application, focus on your verbal and written communication skills. Provide examples of how you've effectively communicated with customers or resolved disputes in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've successfully managed and resolved queries or issues. This will demonstrate your strong problem-solving skills, which are essential for the Sales Support Specialist position.
How to prepare for a job interview at ICL Group
✨Show Your Customer-Centric Approach
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great customer experience, as this role is all about putting the customer at the heart of everything.
✨Demonstrate Your Orders to Cash Knowledge
Be prepared to discuss your experience with the Orders to Cash process. Familiarise yourself with common challenges and solutions in this area, and be ready to explain how you can contribute to streamlining these processes for the company.
✨Communicate Clearly and Professionally
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use professional language and maintain a courteous demeanour throughout the interview to showcase your suitability for the position.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or disputes. Think of examples from your past experiences where you successfully resolved issues, demonstrating your strong problem-solving skills and ability to manage conflicts effectively.
