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- Tasks: Log and resolve technical support queries for 2,500 users.
- Company: Dynamic estate agency in Newcastle upon Tyne with a customer-driven focus.
- Benefits: Supportive environment with opportunities for continuous improvement.
- Why this job: Join a proactive team and enhance your problem-solving skills.
- Qualifications: Previous Service Desk experience and excellent communication skills.
- Other info: Great chance to grow in a fast-paced IT environment.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic estate agency based in Newcastle upon Tyne is seeking a proactive Service Desk Support Analyst to join their IT team. The role involves logging and resolving technical support queries for approximately 2,500 users, ensuring high standards of customer service and thorough documentation of all investigations.
Ideal candidates will have:
- Previous Service Desk experience
- Excellent communication skills
- A strong ability to solve problems efficiently
This position offers a supportive environment with opportunities for continuous improvement.
Service Desk Support Specialist: Customer-Driven IT in Newcastle upon Tyne employer: ICIMS
Contact Detail:
ICIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support Specialist: Customer-Driven IT in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at the agency on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Service Desk scenarios. Think about how you’d handle tricky support queries and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for users in the past. This will highlight your commitment to high standards of service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk Support Specialist: Customer-Driven IT in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous Service Desk experience and showcases your problem-solving skills. We want to see how you've tackled technical support queries in the past!
Show Off Your Communication Skills: Since this role is all about customer service, let us know how you’ve effectively communicated with users before. A great way to do this is by including examples of how you’ve resolved issues while keeping users informed.
Be Detail-Oriented: We love thorough documentation! When writing your application, emphasise your attention to detail and how you ensure all investigations are well-documented. This will show us you understand the importance of keeping records.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ICIMS
✨Know Your Tech Inside Out
Make sure you brush up on common technical issues that a Service Desk Support Specialist might encounter. Familiarise yourself with troubleshooting steps for software and hardware problems, as well as any specific tools or systems the company uses.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples of how you've handled difficult situations in the past. Think about times when you went above and beyond to help a user or resolved a tricky issue efficiently.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would approach resolving a technical issue while keeping the user informed and satisfied. This will demonstrate your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you’ll be dealing with, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.