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- Tasks: Join our IT team to enhance and support our tech landscape.
- Company: hVIVO, a dynamic company in Canary Wharf with a collaborative culture.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be a key player in driving efficiencies and making a real impact.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Flexible working model with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
hVIVO has a vacancy for an experienced IT Engineer to join the team here. The role is full time and permanent based in Canary Wharf and is on site 3 days per week. As an IT Engineer, you will be a vital part of our collaborative IT team, acting as a technical anchor for our group-wide operations. You won’t just be dealing with user issues; you’ll be collaborating with the rest of the team to deliver a reliable and outstanding service. We operate in a fast-paced, dynamic environment where uptime is just the baseline. Your mission is to evolve and enhance our IT landscape, driving efficiencies that empower every department to succeed.
Main Responsibilities
- Managing User Accounts, Devices and Applications
- Supporting Windows builds, imaging, and configuration
- Installing, configuring, and troubleshooting business applications
- Managing mobile devices (often via MDM platforms like Intune)
- Creating, modifying, and disabling accounts in systems like Active Directory, Azure AD, and SaaS platforms
- Handling permission changes, group memberships, and MFA issues
- Ensuring access requests follow security and compliance processes
Compliance & Governance (GxP)
- Validation Management: Maintain the validated state of critical systems in accordance with GxP standards. You will ensure that system lifecycles—from deployment to retirement adhere to rigorous quality and compliance frameworks.
- Change Control: Manage system updates and configuration changes through a structured Change Control process, ensuring that risk is mitigated and documentation is audit-ready.
Systems Administration & Reliability
- Troubleshooting infrastructure issues (network, server, application, hardware) and work with the infrastructure team/3rd parties to resolve them
- Performing deeper diagnostics using tools like event logs, monitoring systems, and remote access
- Ensuring incidents are resolved within SLA and properly documented
Supporting Projects & Improvements
- Assisting with rollouts (software deployments, hardware refreshes, migrations)
- Testing new technologies before wider deployment
- Providing feedback to improve processes and user experience
Service Excellence & Operations
- Advanced Troubleshooting: Assist with the administration of the IT Helpdesk, acting as an escalation point for complex technical issues that require deeper system knowledge
- Operational Flexibility: Participate in a flexible support model to ensure business continuity. This includes standard office hours and occasional, pre-planned out-of-hours support as required by project milestones or critical maintenance
- Trend Analysis: Don’t just fix issues—monitor them. Use support data to identify recurring technical themes and implement permanent structural improvements.
Key Components to Being in the Team
- Enablement: You will provide the robust, scalable platform that allows our development and product teams to deliver world-class applications on a rock-solid foundation.
- Partnership: You’ll act as a key technical liaison with external partners and suppliers, ensuring our network, servers, and applications are expertly documented and seamlessly supported.
- Balance: Our model blends proactive project delivery with high-level technical support. You’ll use data from our ticketing systems not just to "fix things," but to perform trend analysis and prevent future issues before they arise.
- Evolution: Technology doesn’t stand still, and neither do we. You’ll have the curiosity to explore emerging tech and the drive to integrate it into our stack. We back this up with a commitment to your professional development and ongoing training.
Technical Requirements
- Windows 10/11, Windows Server 2019/2022
- Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams)
- Modern Identity Management (SSO, MFA, Conditional Access)
- Endpoint Management using Intune / Autopilot
- Microsoft Azure (Compute, Storage, Networking, App Services)
- System lifecycle management best practices
- Change control and audit-ready documentation
- ITIL aligned service management
- Advanced troubleshooting across cloud, network, and application layers
Desirable Requirements
- Life sciences industry experience
- Experience in a GxP environment / GxP and validation frameworks
- Azure Active Directory / Entra ID
- PowerShell & Infrastructure Automation Tools
- Modern data visualisation platforms (Power BI, Tableau)
- Automated testing technologies and frameworks
- Trend analysis & problem management using ITSM metrics
IT Engineer in London employer: ICIMS
Contact Detail:
ICIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect IT Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any cool tech stuff you've done. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews like a pro! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practice common IT interview questions to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in Windows Server or Azure. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at hVIVO. Let us know what excites you about working in a dynamic IT environment.
Showcase Your Problem-Solving Skills: In your application, don’t just list your technical skills—share examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and drive improvements in their work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ICIMS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Azure. Be ready to discuss how you've managed user accounts and devices in the past, as well as any troubleshooting experiences you've had. This role is all about being a technical anchor, so showing your expertise will definitely impress.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues before. Think about specific incidents where you used advanced troubleshooting techniques or performed trend analysis to prevent future problems. This will demonstrate your proactive approach and ability to drive efficiencies.
✨Understand Compliance and Governance
Since this role involves GxP standards, it’s crucial to understand compliance processes. Familiarise yourself with validation management and change control practices. Being able to discuss how you’ve maintained compliance in previous roles will show that you’re serious about quality and governance.
✨Be Ready for Team Collaboration Questions
This position requires a collaborative spirit, so expect questions about teamwork. Prepare to share experiences where you worked closely with others to deliver outstanding service or improve processes. Highlighting your partnership skills will show that you can thrive in their dynamic environment.