At a Glance
- Tasks: Support clients with tech queries and account management via phone and email.
- Company: Join a global leader in legal consulting and eDiscovery services.
- Benefits: Enjoy certifications, paid time off, and employee appreciation programs.
- Other info: Flexible hours from Tuesday to Saturday, with great career growth opportunities.
- Why this job: Make a real difference by helping clients navigate technology and solve problems.
- Qualifications: Bachelor’s degree and multilingual skills required; customer service experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
Concierge Services is a global team primarily responsible for providing Consilio's exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (i.e. account creations, project access and new engagement tasks).
What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
Qualifications
- Education: Bachelor’s degree or similar certification (any discipline).
- Language: Multilingual in English AND at least one of the following: German/Mandarin/Cantonese/French/Spanish.
- Aptitude: Digital Intelligence - ability to acquire and apply new knowledge related to digital technology. Digital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.
- Experience: At least 2-3 years in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems: Windows and Mac. Microsoft 365 - Office (Excel, Word & PPT), Visio and Sharepoint.
- Customer Service Skills: Strong communicator - both written and verbally. Active listener - gains knowledge while engaging with the speaker. Team player - capable of working independently or collaboratively with colleagues as situations arise. Flexibility - to adapt to regional communication styles. Patience & Empathy - when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates.
- Logical Thinking Skills: Problem Solver - capable of identifying issues and communicating resolution steps clearly. Assessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.
Extra Credit For
- Previous experience in eDiscovery industry.
- Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX.
- Previous experience with user access systems such as ActiveDirectory and Azure.
- Existing Consilio employees with at least 1 year tenure.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.
What We Offer
- Office working environment.
- Relativity Review Management Specialist certification (RRMS).
- Sightline Administrator certification.
- Brainspace Administrator certification.
- BlackOut User certification.
- Paid-time off (PTO).
- Employee Appreciation (Bonusly) and Referral Reward Programs.
Concierge Partner (on-site) employer: ICIMS
At Consilio, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our Concierge Partners enjoy a supportive office environment, comprehensive training opportunities, and the chance to develop their skills in the eDiscovery industry, all while making a meaningful impact by assisting our exclusive clients. With flexible working hours and a range of employee appreciation programmes, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Partner (on-site)
✨Tip Number 1
Get to know the company inside out! Research Consilio and its services, especially in eDiscovery. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be helping clients over the phone and via email, make sure you can explain complex ideas simply. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for clients. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our awesome team at Consilio.
We think you need these skills to ace Concierge Partner (on-site)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you can bring that enthusiasm to our clients and make their experience top-notch!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or tech support. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can offer us and our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ICIMS
✨Know Your Stuff
Make sure you’re familiar with the eDiscovery industry and the specific systems mentioned in the job description, like Relativity and Azure. Brush up on your knowledge of customer service best practices, as you'll need to demonstrate your ability to solve problems and support clients effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. Remember, active listening is just as important!
✨Demonstrate Digital Savvy
Be ready to discuss your experience with various operating systems and Microsoft 365 tools. You might be asked to explain how you would help a client navigate a digital platform, so think through some scenarios where you’ve had to troubleshoot or teach someone something tech-related.
✨Emphasise Your Flexibility and Empathy
This role requires patience and the ability to adapt to different communication styles. Prepare to share instances where you’ve had to adjust your approach based on a client’s needs or technical proficiency. Showing that you can advocate for clients while collaborating with teams will set you apart!
