At a Glance
- Tasks: Manage client accounts and ensure their needs are met with our innovative HR software.
- Company: Join one of the fastest-growing SaaS companies in the US, iCIMS.
- Benefits: Enjoy a competitive salary, professional growth, and a relaxed work environment.
- Other info: Dynamic role with opportunities for travel and career advancement.
- Why this job: Make a real impact by helping top brands like adidas and FedEx succeed.
- Qualifications: Bachelor's degree and strong communication skills; experience in client relations is a plus.
The predicted salary is between 40000 - 50000 £ per year.
What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure? You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions.
Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more. iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.
As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met. The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts. The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
- Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
- Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
- Proactively contact assigned clients and work towards 100% renewal rate.
- Work escalated customer issues.
- Some travel required.
Bachelor degree with strong academic track record. Experience with all Microsoft Windows operating systems. Hands-on user for Microsoft Internet Explorer and related web-based technologies. Must have strong interpersonal, verbal and written communication and presentation skills. Ability to work with minimal supervision or formal structure. Previous experience with client relations and experience in HR systems and/or software project management are significant plus.
Client Success & Accounts Manager, SaaS HR Software in England employer: iCIMS Middleware Test Company
iCIMS is an exceptional employer that thrives on innovation and collaboration, offering a dynamic work environment where employees are encouraged to grow intellectually and professionally. With a focus on impactful contributions rather than tenure, team members enjoy the opportunity to work with prestigious clients while benefiting from a relaxed yet professional culture that promotes creativity and teamwork. Located in a fast-paced sector, iCIMS provides ample opportunities for career advancement and personal development, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
iCIMS Middleware Test Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Accounts Manager, SaaS HR Software in England
✨Tip Number 1
Network like a pro! Reach out to current employees at iCIMS or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Client Success roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your interpersonal skills during interviews. Use examples from past experiences where you successfully managed client relationships or resolved issues, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Success & Accounts Manager, SaaS HR Software in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Success & Accounts Manager role. Highlight your experience with SaaS HR software and any relevant client relations work. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for iCIMS. Share specific examples of how you've met customer needs in the past and how you can do the same here.
Show Off Your Communication Skills:Since this role requires outstanding interpersonal skills, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at iCIMS Middleware Test Company
✨Know Your Stuff
Make sure you have a solid understanding of iCIMS and its products, especially iRecruiter. Familiarise yourself with how the software works and be ready to discuss how it can solve common corporate issues. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Interpersonal Skills
As a Client Success & Accounts Manager, you'll need to demonstrate outstanding interpersonal skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will help illustrate your ability to connect with clients and understand their needs.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client management and problem-solving. Think about how you would handle escalated customer issues or identify new opportunities for upselling. Practising these scenarios can help you respond confidently during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if this is the right fit for you.
