At a Glance
- Tasks: Manage client accounts and ensure their success with our innovative HR software.
- Company: Join one of the fastest-growing SaaS companies in the US, iCIMS.
- Benefits: Competitive salary, professional growth, and a relaxed yet professional work environment.
- Other info: Dynamic team atmosphere with opportunities for travel and career advancement.
- Why this job: Make a real impact by helping top companies streamline their recruiting processes.
- Qualifications: Bachelor's degree and strong communication skills; experience in client relations is a plus.
The predicted salary is between 40000 - 50000 £ per year.
What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure? You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions.
Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more. iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.
As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met. The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts. The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
- Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
- Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
- Proactively contact assigned clients and work towards 100% renewal rate.
- Work escalated customer issues.
- Some travel required.
Bachelor degree with strong academic track record. Experience with all Microsoft Windows operating systems. Hands-on user for Microsoft Internet Explorer and related web-based technologies. Must have strong interpersonal, verbal and written communication and presentation skills. Ability to work with minimal supervision or formal structure. Previous experience with client relations and experience in HR systems and/or software project management are significant plus.
Client Success & Accounts Manager, SaaS HR Software employer: iCIMS Middleware Test Company
At iCIMS, we pride ourselves on being a dynamic and innovative employer that champions employee growth and collaboration. Our fast-paced environment not only encourages intellectual development but also rewards impactful contributions, making it an ideal place for those looking to make a difference in the SaaS HR software industry. With a culture that values professionalism and creativity, employees have the unique opportunity to work with leading global brands while enjoying a supportive atmosphere that fosters both personal and professional advancement.
Contact Details:
iCIMS Middleware Test Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Accounts Manager, SaaS HR Software
✨Tip Number 1
Network like a pro! Reach out to current employees at iCIMS or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Client Success roles. Think about how your past experiences align with what iCIMS is looking for, especially in managing client relationships and understanding HR systems.
✨Tip Number 3
Show off your skills! If you have experience with ASP systems or HR software, be ready to discuss specific examples of how you've used them to solve problems or improve processes in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Client Success & Accounts Manager, SaaS HR Software
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with SaaS, client relations, and any relevant HR systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your skills align with our needs. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since this role requires outstanding interpersonal skills, make sure your written application reflects that. Be clear, concise, and professional in your language. We want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at iCIMS Middleware Test Company
✨Know Your Stuff
Make sure you have a solid understanding of iCIMS and its products, especially iRecruiter. Familiarise yourself with how it automates recruiting operations and be ready to discuss how you can help clients maximise its potential.
✨Show Off Your Interpersonal Skills
Since this role involves managing multiple accounts and interacting with clients, practice your communication skills. Prepare examples of how you've successfully handled client relationships in the past, showcasing your ability to identify needs and provide solutions.
✨Be Ready for Scenarios
Think about potential customer issues that could arise and how you would handle them. This could include anything from technical difficulties to client dissatisfaction. Being prepared with thoughtful responses will demonstrate your problem-solving abilities.
✨Highlight Your Adaptability
The fast-paced environment at iCIMS means you'll need to adapt quickly. Share experiences where you've had to learn new systems or processes on the fly, and how you managed to thrive despite the challenges.
