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- Tasks: Engage with guests via calls and emails, resolving inquiries and booking reservations.
- Company: Join a renowned AAA Four Diamond-rated hotel known for exceptional service and guest satisfaction.
- Benefits: Enjoy flexible schedules, competitive pay, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values collaboration and customer care while making a real impact.
- Qualifications: High School Diploma or GED required; experience in hospitality preferred.
- Other info: Must obtain a Gaming License; Native American hiring preference applies.
Answers inbound calls from new and existing guests with the goal of increasing business through increased guest satisfaction, guest retention, and The Club card member experience.
Responsibilities
- Answers general and routine guest inquiries delivered through inbound calls and email.
- Provides guests with accurate Enterprise information in regard to policies, promotions, and events; stays up to date through constant communication with management and Team Members.
- Resolves guest problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing appropriate solutions, and escalating unresolved problems to management.
- Books room, dining, and spa reservations for guests.
- Secures entertainment event tickets for guests according to box office policies and procedures.
- Promotes and uses suggestive selling techniques to increase business in all areas of the enterprise, including hotel, spa, retail outlets, restaurants, casino, and special events.
- Re-routes calls to appropriate functional area when applicable.
- Adheres to AAA Four Diamond guidelines in regard to hospitality and service.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Qualifications
- High School Diploma or GED Certificate.
- One year of experience in a AAA Four Diamond-rated hotel is preferred.
- Intermediate computer proficiency utilizing Microsoft applications, email, and Internet.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
Computer Literacy: Using computers effectively and efficiently in the working environment.
Location: 3400 Highway 246
Minimum Pay Rate: $19.50 per hour
Maximum Pay Rate: $20.86 per hour
Contact Detail:
iCIMS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the AAA Four Diamond guidelines. Understanding these standards will not only help you align with the company's values but also demonstrate your commitment to providing exceptional customer service during your interview.
✨Tip Number 2
Practice your oral communication skills. Since the role involves answering inbound calls and resolving guest inquiries, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your capability to handle similar situations in this role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a hospitality setting. Emphasise any previous roles where you handled guest inquiries or resolved issues, as this aligns with the responsibilities of a Customer Care Representative.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've enhanced guest satisfaction in past roles, and express your enthusiasm for contributing to The Club card member experience.
Showcase Communication Skills: Since oral and written communication are key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and structure your documents well to demonstrate your proficiency.
Highlight Flexibility and Teamwork: Mention your willingness to work flexible hours and your ability to collaborate within a team. Provide examples of how you've worked in a team environment and contributed to a positive workplace culture, as this is important for the company.
How to prepare for a job interview at iCIMS, Inc.
✨Showcase Your Customer Focus
During the interview, emphasise your understanding of customer needs and how you've prioritised customer satisfaction in previous roles. Share specific examples where you anticipated customer needs and provided exceptional service.
✨Demonstrate Strong Communication Skills
Since the role requires effective oral and written communication, practice articulating your thoughts clearly. Prepare to discuss how you've successfully communicated with customers or team members in the past, and be ready to answer questions in a structured manner.
✨Familiarise Yourself with the Company Culture
Research the company's values and culture, particularly the One.Team.Chumash ethos. Be prepared to discuss how your personal values align with theirs and how you can contribute to a positive work environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've resolved guest issues or handled difficult conversations, and outline the steps you took to achieve a positive outcome.
