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- Tasks: Provide top-notch service to VIP casino guests and assist with promotions.
- Company: Join a vibrant casino team focused on exceptional guest experiences.
- Benefits: Enjoy flexible schedules, competitive pay, and a fun work environment.
- Why this job: Be part of a dynamic team that values innovation and teamwork while making guests feel special.
- Qualifications: High school diploma or GED; customer service experience preferred.
- Other info: Must obtain a Gaming License; Native American hiring preference applies.
The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play and maintains the VIP Services Desk.
Responsibilities:
- Responsible for providing optimal guest service to all players with a main focus on Gold Card holders via delivery of personalized customer services.
- Occasionally serves as back-up to Executive Hosts or Casino Host.
- Assists Promotions and other casino personnel, as needed, to assure the success of slot, table, and VIP promotions.
- Assists in calculating guest play and worth to comply with their needs.
- Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events.
- Works promotions, events, and special activities as assigned by Player Development management.
- Walks the casino floor to ensure that THE CLUB Cards are reading effectively, and to provide guests with instructions on how to use FreePlay.
- Informs THE CLUB members about the benefits of our tiered card program.
- Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
- Responds to uncoded and Gold Card notifications, ensuring that all of guests' needs are being met.
- Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
- Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
- Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
- Issues THE CLUB Cards and explains all the rewards and benefits.
- Assists guests with hotel, Spa, and Willows restaurant reservations.
- Issues redemptions to guests as needed.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or GED Certificate.
- Associate’s Degree in Business Administration or Marketing, or equivalent work experience.
- One year of prior customer service experience, preferably in a casino setting.
- Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
- Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Location: 3400 Highway 246
Minimum Pay Rate: $20.68 per hour
Maximum Pay Rate: $24.33 per hour
Ambassador Host employer: iCIMS, Inc.
Contact Detail:
iCIMS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambassador Host
✨Tip Number 1
Familiarise yourself with the casino environment and the specific needs of VIP guests. Understanding the nuances of customer service in a gaming setting will help you stand out during interviews.
✨Tip Number 2
Network with current employees or professionals in the industry. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Demonstrate your communication skills by preparing for potential scenarios you might face as an Ambassador Host. Practising how to handle difficult situations or guest inquiries can showcase your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for the role by researching the company culture and values. Aligning your personal values with those of the company can make a strong impression during the interview process.
We think you need these skills to ace Ambassador Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a casino or hospitality setting. Emphasise any roles where you provided personalised service or worked with VIP clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your understanding of the gaming industry. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Communication Skills: Since the role requires strong oral and written communication skills, include examples in your application that demonstrate your ability to communicate effectively with diverse audiences, particularly in high-pressure situations.
Highlight Flexibility and Teamwork: Mention your willingness to work flexible hours and your ability to collaborate with team members. Provide examples of how you've contributed to a positive team environment in past positions.
How to prepare for a job interview at iCIMS, Inc.
✨Showcase Your Customer Service Skills
As an Ambassador Host, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles, especially in high-pressure situations.
✨Demonstrate Knowledge of the Casino Environment
Familiarise yourself with the casino's operations and the importance of VIP services. Showing that you understand the gaming environment and the significance of Gold Card holders will impress your interviewers.
✨Highlight Your Communication Abilities
Effective communication is crucial for this role. Prepare to discuss how you've successfully communicated with diverse groups, resolved conflicts, and provided clear information to guests.
✨Emphasise Teamwork and Collaboration
The role requires working closely with various teams. Share experiences where you've collaborated effectively with others, demonstrating your ability to contribute to a positive team environment.
