At a Glance
- Tasks: Design and optimise customer journeys using Adobe Journey Optimizer.
- Company: Join Blue Acorn iCi, a fast-growing digital experience partner.
- Benefits: Enjoy competitive benefits including health insurance, paid time off, and 401(k).
- Other info: Dynamic environment with opportunities for growth and skill development.
- Why this job: Make a real impact on global digital experiences and collaborate with innovative teams.
- Qualifications: Hands-on experience with Adobe Journey Optimizer and data-driven marketing skills required.
The predicted salary is between 51750 - 63250 £ per year.
Blue Acorn iCi is expanding across Europe! We’re growing — and we’re looking for top digital talent across the UK!
Location & Eligibility
This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Please note that applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.
About the Role
We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem. In this role, you’ll partner closely with marketing, data, and product teams to bring personalized, data-driven experiences to life across web, mobile, email, and more. You’ll take ownership of turning strategy into execution—building scalable, automated journeys powered by Adobe Experience Platform (AEP). This is a hands-on role for someone who loves activation, personalization, and making data actually work in real time.
What You’ll Do
- Design & Orchestrate Journeys
- Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO)
- Translate marketing strategies into automated, scalable workflows
- Trigger journeys based on real-time behavior, segmentation, and contextual signals
- Drive Personalization
- Deliver personalized experiences across web, mobile, email, and in-app channels
- Activate audiences from Adobe Experience Platform (AEP)
- Partner with marketing to support acquisition, engagement, and retention strategies
- Optimize Campaign Performance
- Monitor journey performance and continuously optimize engagement and conversion
- Run A/B testing and experimentation within journeys
- Use data and insights to refine strategies and improve outcomes
- Collaborate Cross-Functionally
- Work closely with marketing, analytics, product, and engineering teams
- Align journey execution with broader campaign and engagement strategies
- Support integrations and new capabilities alongside technical teams
- Leverage Data & Insights
- Analyze performance metrics and engagement trends
- Build and share insights that inform future campaigns and journeys
- Contribute to a continuous optimization roadmap
What Success Looks Like
- High-performing, fully operational journeys across key digital channels
- Scalable personalization strategies powered by AEP data
- Measurable improvements in engagement and conversion
- Marketing teams enabled to launch and manage campaigns efficiently
- Ongoing optimization driven by data and insights
What We’re Looking For
- Hands-on experience with Adobe Journey Optimizer (AJO) (must-have)
- Experience with Adobe Experience Platform (AEP) and audience activation
- Strong understanding of customer journey design, segmentation, and personalization
- Background in data-driven marketing and real-time engagement platforms
- Ability to translate business/marketing needs into technical execution
- Comfortable working cross-functionally with marketing, data, and engineering teams
- Experience analyzing performance and optimizing campaigns
Nice to have:
- Experience in sports, media, or fan engagement ecosystems
- Exposure to other Adobe Experience Cloud tools
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
AJO Journey Manager (EMEA) in London employer: iCiDIGITAL, Inc.
At Blue Acorn iCi, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in the vibrant London area, our team thrives in a high-impact environment where you can drive meaningful outcomes and grow your skills alongside top digital talent. With a competitive benefits package and a commitment to employee development, we empower our staff to push boundaries and shape the future of digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land AJO Journey Manager (EMEA) in London
✨Show Your Creative Side
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✨Attend Industry Events
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We think you need these skills to ace AJO Journey Manager (EMEA) in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit iCiDIGITAL, Inc.. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
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How to prepare for a job interview at iCiDIGITAL, Inc.
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✨Know Your Digital Tools Inside Out
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
