At a Glance
- Tasks: Design and optimise customer journeys using Adobe Journey Optimizer for a global digital ecosystem.
- Company: Join a leading company in digital marketing with a focus on innovation.
- Benefits: Enjoy competitive benefits including health insurance, paid time off, and a 401(k) plan.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing customer experiences across various digital channels.
- Qualifications: Hands-on experience with Adobe Journey Optimizer and strong data-driven marketing skills.
The predicted salary is between 60000 - 75000 € per year.
Location & Eligibility
This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.
About the Role
We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem.
What You’ll Do
- Design & Orchestrate Journeys
Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO). Translate marketing strategies into automated, scalable workflows. Trigger journeys based on real-time behavior, segmentation, and contextual signals. Deliver personalized experiences across web, mobile, email, and in-app channels. Activate audiences from Adobe Experience Platform (AEP). Partner with marketing to support acquisition, engagement, and retention strategies. - Optimize Campaign Performance
Monitor journey performance and continuously optimize engagement and conversion. Run A/B testing and experimentation within journeys. Use data and insights to refine strategies and improve outcomes. - Collaborate Cross-Functionally
Work closely with marketing, analytics, product, and engineering teams. Align journey execution with broader campaign and engagement strategies. Support integrations and new capabilities alongside technical teams. - Leverage Data & Insights
Analyze performance metrics and engagement trends. Build and share insights that inform future campaigns and journeys. Contribute to a continuous optimization roadmap.
What Success Looks Like
High-performing, fully operational journeys across key digital channels. Scalable personalization strategies powered by AEP data. Measurable improvements in engagement and conversion. Marketing teams enabled to launch and manage campaigns efficiently. Ongoing optimization driven by data and insights.
What We’re Looking For
Hands-on experience with Adobe Journey Optimizer (AJO) (must-have). Experience with Adobe Experience Platform (AEP) and audience activation. Strong understanding of customer journey design, segmentation, and personalization. Background in data-driven marketing and real-time engagement platforms. Ability to translate business/marketing needs into technical execution. Comfortable working cross-functionally with marketing, data, and engineering teams. Experience analyzing performance and optimizing campaigns.
Nice to have
Experience in sports, media, or fan engagement ecosystems. Exposure to other Adobe Experience Cloud tools.
Benefits
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Equal Opportunity Employer
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
AJO Journey Manager (EMEA) in London employer: iCiDIGITAL, Inc.
At Blue Acorn iCi, we pride ourselves on being an exceptional employer, particularly for the AJO Journey Manager role based in the vibrant London area. Our collaborative work culture fosters innovation and creativity, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With a competitive benefits package and a focus on diversity and inclusion, we create a supportive environment where every team member can thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land AJO Journey Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with Adobe Journey Optimizer. It’s a great way to demonstrate what you can do beyond the application.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer journey design. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace AJO Journey Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AJO Journey Manager role. Highlight your hands-on experience with Adobe Journey Optimizer and any relevant projects that showcase your skills in customer journey design and data-driven marketing.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with Adobe Experience Platform and how you can contribute to our team.
Showcase Your Data Skills:Since this role involves optimising campaign performance, be sure to include examples of how you've used data and insights to drive decisions in past roles. This will show us that you understand the importance of analytics in enhancing customer journeys.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at iCiDIGITAL, Inc.
✨Know Your AJO Inside Out
Make sure you’re well-versed in Adobe Journey Optimizer. Brush up on its features and functionalities, and be ready to discuss how you've used it in past roles. Prepare examples of how you’ve designed and optimised customer journeys using AJO.
✨Showcase Your Data Skills
Since this role involves a lot of data analysis, come prepared with examples of how you've used data to drive decisions. Be ready to talk about specific metrics you've monitored and how you've optimised campaigns based on those insights.
✨Collaboration is Key
This position requires working closely with various teams. Think of instances where you’ve successfully collaborated with marketing, analytics, or engineering teams. Highlight your ability to align journey execution with broader strategies.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like triggering journeys based on real-time behaviour. Practice articulating your thought process and decision-making skills in these scenarios to demonstrate your expertise.
