At a Glance
- Tasks: Design and optimise customer journeys using Adobe Journey Optimizer.
- Company: Join a dynamic team at Blue Acorn iCi, a leader in digital marketing.
- Benefits: Enjoy competitive benefits including health insurance, paid time off, and 401(k).
- Other info: Collaborate with cross-functional teams and grow your career in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences across global digital channels.
- Qualifications: Must have hands-on experience with Adobe Journey Optimizer and strong data analysis skills.
The predicted salary is between 55000 - 65000 £ per year.
Location & Eligibility
This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.
About the Role
We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem.
What You’ll Do
- Design & Orchestrate Journeys
Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO). Translate marketing strategies into automated, scalable workflows. Trigger journeys based on real-time behaviour, segmentation, and contextual signals. Deliver personalized experiences across web, mobile, email, and in-app channels. Activate audiences from Adobe Experience Platform (AEP). Partner with marketing to support acquisition, engagement, and retention strategies. - Optimize Campaign Performance
Monitor journey performance and continuously optimize engagement and conversion. Run A/B testing and experimentation within journeys. Use data and insights to refine strategies and improve outcomes. - Collaborate Cross-Functionally
Work closely with marketing, analytics, product, and engineering teams. Align journey execution with broader campaign and engagement strategies. Support integrations and new capabilities alongside technical teams. - Leverage Data & Insights
Analyze performance metrics and engagement trends. Build and share insights that inform future campaigns and journeys. Contribute to a continuous optimization roadmap.
What Success Looks Like
High-performing, fully operational journeys across key digital channels. Scalable personalization strategies powered by AEP data. Measurable improvements in engagement and conversion. Marketing teams enabled to launch and manage campaigns efficiently. Ongoing optimization driven by data and insights.
What We’re Looking For
Hands-on experience with Adobe Journey Optimizer (AJO) (must-have). Experience with Adobe Experience Platform (AEP) and audience activation. Strong understanding of customer journey design, segmentation, and personalization. Background in data-driven marketing and real-time engagement platforms. Ability to translate business/marketing needs into technical execution. Comfortable working cross-functionally with marketing, data, and engineering teams. Experience analyzing performance and optimizing campaigns.
Nice to have
Experience in sports, media, or fan engagement ecosystems. Exposure to other Adobe Experience Cloud tools.
Benefits
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Equal Opportunity Employer
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
AJO Journey Manager (EMEA) employer: iCiDIGITAL, Inc.
At Blue Acorn iCi, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a competitive benefits package, including comprehensive health insurance and generous paid time off. Join us to be part of a dynamic team that values diversity and empowers you to make a meaningful impact in the digital marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land AJO Journey Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work with Adobe Journey Optimizer. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer journey design and optimisation. We recommend using the STAR method to structure your answers – it really helps!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace AJO Journey Manager (EMEA)
Some tips for your application 🫡
Show Off Your AJO Skills:Make sure to highlight your hands-on experience with Adobe Journey Optimizer (AJO) in your application. We want to see how you've used it to design and optimise customer journeys, so don’t hold back on the details!
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how their skills align with what we’re looking for.
Be Data-Driven:Since this role is all about optimising campaigns and using data insights, make sure to include examples of how you’ve analysed performance metrics in your previous roles. Show us how you’ve made data-driven decisions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at iCiDIGITAL, Inc.
✨Know Your AJO Inside Out
Make sure you’re well-versed in Adobe Journey Optimizer. Brush up on its features and functionalities, and be ready to discuss how you've used it in past roles. Prepare specific examples of how you’ve designed and optimised customer journeys using AJO.
✨Showcase Your Data Skills
Since this role involves a lot of data analysis, come prepared with examples of how you’ve used data to drive decisions. Be ready to talk about A/B testing and how you’ve optimised campaigns based on performance metrics. This will show that you can leverage insights effectively.
✨Cross-Functional Collaboration is Key
Highlight your experience working with different teams like marketing, analytics, and engineering. Share examples of successful projects where you collaborated across functions. This will demonstrate your ability to align journey execution with broader strategies.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could be about the current challenges the team faces or how they measure success for customer journeys. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
