At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery.
- Company: Join ICH Services, a growing national business in Facilities Management.
- Benefits: Stable employment, ongoing training, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Build strong relationships and make a real impact in a supportive team.
- Qualifications: Experience in Facilities Management or account management is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced and professional FM Account Manager to join ICH Services and support our growing client portfolio across the UK.
The Role
In this role, you will manage allocated client accounts and ensure service agreements are delivered to a high standard. You will work closely with clients, engineers, suppliers, and internal teams to build strong relationships, resolve issues quickly, and keep services running smoothly. You will also manage remedial works from quotation through to completion. Alongside this, you will track account performance and keep invoicing and supplier records accurate and up to date. In addition, you will support engineers with back-office coordination and help maintain day-to-day service delivery.
Because this is a client-facing and commercial role, you will need strong communication, organisation, and commercial awareness. You will manage multiple priorities, attend client meetings, and build long-term relationships with key stakeholders. You will also look for opportunities to grow existing accounts and support wider business development.
Responsibilities include:
- Managing day-to-day operations across allocated client accounts
- Ensuring service agreements are delivered in full and on time
- Preparing and managing quotations for remedial works
- Overseeing quoted works through to completion
- Supporting and coordinating the contract support team
- Attending review meetings with clients
- Building strong working relationships with client stakeholders
- Managing Profit and Loss performance across accounts
- Supporting business development within existing client accounts
- Following company procurement procedures when sourcing goods and services
- Reviewing and authorising supplier invoices
- Ensuring client invoicing remains accurate and up to date
- Providing back-office support to engineers
- Following ISO45001, ISO9001, and ISO14001 standards
To apply, you should have previous experience within Facilities Management or a similar account management role. You must also have strong organisational skills, commercial awareness, and the ability to communicate professionally with both clients and colleagues.
This role offers stable, long-term employment within a growing national business, ongoing training opportunities, and the chance to develop your career within a supportive and professional team environment.
FM Account Manager in Leeds employer: ICH Ltd
ICH Services is an excellent employer for those seeking a rewarding career in Facilities Management. With a strong focus on employee development, we offer ongoing training opportunities and a supportive team environment that fosters professional growth. Our commitment to delivering high-quality service to our clients across the UK ensures that you will be part of a dynamic and thriving organisation, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land FM Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the FM industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their service agreements and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and confidently is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it shows you’re proactive and serious about landing that FM Account Manager position.
We think you need these skills to ace FM Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the FM Account Manager role. Highlight your experience in Facilities Management and any relevant account management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your strong communication and organisational skills, as well as your commercial awareness.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to illustrate how you’ve successfully managed accounts or improved service delivery in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ICH Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Facilities Management. Brush up on key concepts, industry standards like ISO45001, ISO9001, and ISO14001, and be ready to discuss how your experience aligns with managing client accounts and service agreements.
✨Showcase Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients and colleagues in the past, especially in resolving issues or managing multiple priorities.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and keep track of various tasks. Share specific strategies you use to stay organised, especially when it comes to handling quotations, invoicing, and performance tracking across multiple accounts.
✨Think Commercially
This role requires a strong commercial awareness, so come prepared with insights on how you've contributed to business development in previous roles. Think about ways you've identified opportunities for growth within existing accounts and be ready to share those examples.
